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Aptela Leverages ClearSight Networks Solutions
Jun 08, 2009 (Close-Up Media via COMTEX) --
ClearSight Networks, a provider of application and analysis tools for dynamic networks, announced that Aptela, a supplier of hosted Voice over IP (VoIP) solutions for small- and medium-sized businesses (SMBs), is using ClearSight's Network Time Machine (NTM) to proactively diagnose problems on customer and carrier networks.
Providing advanced levels of prevention and diagnosis, ClearSight said its NTM empowers Aptela to quickly and easily maintain network uptime and stave off unexpected outages.
As a hosted-PBX and VoIP service provider, Aptela routes customers' voice and data traffic via the Internet. For SMBs with limited IT resources and budgets, this method provides the benefits of a scalableVoIP system without the associated price tag; however, it also means that Aptela does not have visibility into the network hardware at each customer location. Using ClearSight's NTM and pre-established metrics, the company now has greater insight and better visibility into any VoIP call, fax, email or phone registration over the network-and may quickly identify possible causes of latency, jitter and other call quality problems, the groups noted.
"ClearSight's NTM is like a metal detector for finding needle-in-a-haystack problems across all points within the network," said Matt Smith, vice president of technology and client services, Aptela. "Because Aptela works with so many customer and carrier networks in addition to our own network, it used to be nearly impossible to pinpoint specific issues and their origins. Now, with ClearSight's NTM, we can take retroactive network data, pull up metrics on any call, and identify the source of the problem. We are able to resolve issues and performance bottlenecks for our customers and carriers faster, more accurately and with less overhead."
"We are thrilled to work with Aptela to ensure that the market for hosted VoIP service providers continues to have access to the most advanced network monitoring and diagnosis capabilities available today," said Bill Berkman, chief operating officer, ClearSight Networks. "ClearSight's NTM allows organizations like Aptela to proactively monitor and analyze SMB networks-maintaining network uptime and staving off unexpected outages."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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