TMCnet News
Evolv On-Demand Selects Voxeo To Help Transform Call Center Recruiting LandscapeOrlando, FL and Daly City, CA, Jun 04, 2009 (PRWeb.com via COMTEX) -- Voxeo Corporation, a leading provider of premise and hosted Unified Communications and Self-Service platforms, today announced that Evolv On-Demand, a leader in human capital recruiting and hiring for call centers, is using Voxeo's hosted Interactive Voice Response (IVR) platform in its cost-saving, next-generation hiring solutions for the call and contact center industry. Evolv's end-to-end sourcing, selection and hiring solutions have helped leading call center organizations reduce agent turnover by 15%, boost hourly agent productivity by 20%, cut cost-per-hire by 35% and improve customer satisfaction, resulting in annual bottom-line impacts of seven to eight figures. Evolv's suite of hiring solutions were developed specifically for the call center's frontline and help companies quickly identify and hire better agents who will stay longer, be more productive and provide superior customer service. "A significant part of Evolv's value is delivered by ushering the best call center applicants quickly and intelligently through the hiring process," said Max Simkoff, CEO of Evolv. "After a thorough evaluation, we found that Voxeo was the ideal partner in allowing us to take this a step further by automating a traditionally manual and time-consuming step in call center hiring: phone screening." Evolv's IVR interaction increases the efficiency of the agent hiring process with an automated outbound calling solution, powered by Voxeo, that works in tandem with Evolv's automated web-based application and screening process. Phone interviews, which provide recruiters with critical insight into the phone presence of an applicant, are often time-consuming to schedule and conduct. Evolv's solution first leads candidates through targeted, position-specific pre-hire assessments online, after which Voxeo triggers an outbound call at a time convenient for the candidate. After the candidate responds to a series of questions regarding motivation, skills and work style, the recorded responses are available within seconds for review by the recruiter or hiring manager, saving valuable time. "We are excited to have Evolv On-Demand as a Voxeo customer. Evolv has developed a thought-leading approach to call center recruiting and hiring and we look forward to contributing to their continued growth," said John Amein, Senior Vice President of Strategic Partnerships at Voxeo. Evolv was able to quickly and easily prototype and trial their solution using Voxeo's free hosted developer portal before ever making a purchase decision. In contrast to Evolv's prior, third-party legacy solution, Voxeo offered an easy interface, straightforward configuration and new functionality that seamlessly integrated with Evolv's existing web-oriented infrastructure. Leveraging open standards including VoiceXML, CCXML and SIP VoIP, Evolv is benefiting from the agility and flexibility of quickly making updates to applications as needed. Voxeo is the industry leader in outbound calling, an important feature of Evolv's solutions suite. About Voxeo Voxeo makes Unified Communications and Self Service applications easy to build and deploy. The company's common sense approach isn't rocket science: Create exceptionally great products. Make them exceedingly easy to try, buy and use. Deliver them with extreme support. This approach has made Voxeo the leading choice for enterprises and developers that prefer powerful simplicity where expensive complexity once reigned. More than 37,000 customers - including half of the Fortune 100 - use Voxeo's SIP-powered products and services to deliver innovative IVR, VoIP, outbound notification, and unified communications solutions. All of Voxeo's products and services are available for free development and trial use at http://www.voxeo.com/free. Voxeo is an employee-owned company with headquarters in Orlando, Beijing, Cologne and London. Voxeo's Prophecy IVR Platform includes the worlds only 100% certified compliant VoiceXML browser. Voxeo's Prophecy IVR Hosting service is the largest in the world and the only one backed by a 100% uptime guarantee. For more information visit http://www.voxeo.com. About Evolv On-Demand Evolv On-Demand, a leader in human capital recruiting and hiring for call centers, enables enterprises around the world to improve the quality of their workforce while automating the hiring process. Evolv's turnkey, on-demand, web-based hiring platform and full suite of end-to-end solutions are powered by unique, integrated selection content that definitively identifies candidates who will provide better service, stay longer and demonstrate increased hourly productivity. Evolv's cost-effective and consultative people solutions yield tangible income statement improvements through the attraction, selection, retention and optimization of a better call center workforce. Visit www.evolvondemand.com or call (866) 971-4473. # # # Read the full story at http://www.prweb.com/releases/2009/06/prweb2495464.htm. PRWeb.com |