Sprint Touts Unified Communications Solutions
May 19, 2009 (Close-Up Media via COMTEX) --
Sprint is promoting how it enables unified communications to help businesses and government agencies increase productivity and customer satisfaction while driving down costs.
"Enabling unified communications is a cornerstone of Sprint's strategy to serve the rapidly evolving and increasing demands of the business and government market via our dependable Now Network," said Paget Alves, president of Business Markets Group, Sprint. "Our customers operate in a complex environment, but they need just the opposite in their communications experience. We are converging wireless and wireline technologies into an unprecedented user experience that is fully mobile, flexible, feature-rich, simplified and cost-efficient."
Sprint said that unified communications transforms communications into a seamless, integrated experience for users. Everyday users can relate to its basic benefits, which include:
- Instead of contacting someone first by desktop phone, then by mobile phone, callers can dial a single number that rings both devices.
- Instead of constantly checking multiple e-mail and voicemail systems, an employee can have all messages pushed to all desktop and mobile devices.
- Instead of playing digital hide-and-seek with associates, an employee can instantly know which teammates are available at any given moment, whether by voice, web or audio conference, Instant Messaging or other modes.
These and other capabilities can yield substantial benefits across the enterprise when combined with applications and systematically applied to functions such as customer relationship and supply chain management, and sales and field force automation. As a result, businesses can serve their customers better and faster, facilitate more productive interactions among employees and business partners, and ultimately save money.
"In addition to a strong ROI, unified communications can deliver compelling business benefits - especially to remote and mobile workforces. Adoption of unified communications technology is growing and will continue to grow well into the future," said Lisa Pierce, President of Strategic Networks Group. "Sprint's strategy on integrating mobility with UC, as demonstrated in its Mobile Integration solution, shows how service providers can work with partners like Cisco, IBM and Microsoft enhance and extend their UC products. This type of collaboration provides customers with better UC functionality than can be achieved by relying on a single supplier for UC functionality."
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