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CallCopy, Pluto Networks Sign Reseller Distribution Agreement(Market Wire Via Acquire Media NewsEdge) COLUMBUS, OH -- (MARKET WIRE) -- 04/16/09 -- CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that it has signed a reseller distribution agreement with Pluto Networks. As a result of the agreement, Pluto Networks will market and sell CallCopy's suite of contact center solutions as part of its portfolio of VoIP and contact center product and service offerings. CallCopy's suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities. CallCopy's award-winning suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. "We are very pleased to be adding Pluto Networks as a distribution partner," said Ed Porter, director of partner programs at CallCopy. "We're obviously familiar with the work that they've done in the local market here in Columbus. But they also have a truly global reach, with a presence in 23 countries around the world. The scalability of CallCopy's solutions will align perfectly with their client base, which ranges from small business to enterprise-level organizations." Pluto Networks has built a reputation as global thought leaders, being named as a finalist for Company of the Year in the prestigious TechColumbus Innovation Awards. In addition, Chairman and CEO Larry Chaffin was a finalist for Executive of the Year on two occasions. They have provided award-winning leadership in the areas of VoIP and call centers, WAN Acceleration with Riverbed and Fastsoft, and network /organizational security. While specializing in the needs of large and enterprise companies, Pluto Networks has built a successful practice focused on the SMB market, providing access to the same level of service and technology typically accessible only to larger organizations. "Partnering with CallCopy will allow us to bring their innovative contact center solutions to our customers," said Larry Chaffin, chairman and CEO of Pluto Networks. "They have a great reputation for providing exceptional service, and that is the same principle on which Pluto Networks was built. I think that this will be a great fit for both companies, and look forward to working with the CallCopy team." To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526. About CallCopy Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide. CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment. For more information, visit www.callcopy.com. About Pluto Networks Pluto Networks is a virtual company whose employees span 23 countries and speak 37 languages. These experienced professionals offer services and consulting in networking, security, VOIP optical and wireless. Pluto Networks matches the expertise of its staff members to specific client needs. Its virtual nature enables Pluto Networks to offer quality services at a savings to their clients. The company is a Riverbed, Fastsoft, Cisco, Qualys, TriGeo, ChaseTek, ProCurve, PointSec and Symantec Partner. Pluto Networks is self-funded and its revenue has grown 73% year to year. For more information, visit www.pluto-networks.net. Add to Digg Bookmark with del.icio.us Add to Newsvine Contact: Kevin Wilson Email Contact 513-898-1008 |