[March 09, 2009] ClickFox Selected as Top 40 Innovative Georgia Technology Company Tweet ATLANTA --(Business Wire)-- ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, today announced that the company has been selected as one of the Top 40 Innovative Technology companies in Georgia by the Technology Association of Georgia (TAG), the state's leading technology organization. The TAG Top 40 were chosen based on a number of criteria, including: degree of innovation; scope and financial impact of innovation; likelihood of success; and promotion of Georgia's innovative efforts nationally and internationally. Companies selected to be in the Top 40 participated in a showcase exhibit at the Georgia Technology Summit, attracting some 1000 of the state's technology leaders. "Our congratulations to ClickFox for making this year's Top 40 list," said Tino Mantella, president of TAG. "Every year the Top 40 competition is one of the highlights of the Georgia Technology Summit, and this year is no exception." Transcending a limited single channel view, ClickFox CEA is the only customer experience analytics solution that visually synthesizes and analyzes every point of the multi-channel customer interaction process to deliver a complete, true understanding of the customer experience. ClickFox CEA represents the next-generation in customer management and intelligence, uniquely enabling businesses to dramatically boost the return-on-investment on their existing technologies — ranging from self-service automation systems to large enterprise systems. "It's an honor to be recognized for our innovation and industry leadership by earning a spot on TAG's list of 2009 innovative companies in Georgia," commented ClickFox CEO Marco Pacelli. "ClickFox's inclusion on the Top 40 list is further validation that we've charted the right course in developing a unique, cross-channel solution to address the growing imperative of carving out costs to serve while also bolstering service quality and customer loyalty. In this extremely challenging business environment, our customers have discovered that ClickFox CEA is a high ROI tool enabling them to address these critical needs by making the absolute most out of their existing technology investments." ABOUT TAG The Technology Association of Georgia (TAG) is a non-profit organization whose mission is to support its members by generating opportunities for personal, professional and business growth. By forging strategic alliances, TAG serves as a primary catalyst to foster a rich environment for economic development in Georgia's technology community. For more information visit www.tagonline.org. ABOUT CLICKFOX ClickFox is the defining leader of Customer Experience Analytics (CEA) software and solutions. By visually synthesizing all interaction touches, ClickFox enables businesses to manage the "Total Customer Experience" by connecting the dots and making sense of the complex choices of customer interactions that drives revenues, loyalty, and defections. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions—from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks—delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. [ Back To TMCnet.com's Homepage ]