[December 14, 2008] Language Line Services Unveils Language Line Direct Connect Tweet Language Line Services, a provider of interpretation services, said that it is launching Language Line Direct Connect, created to assist financial institutions, government agencies and other organizations communicate with limited-English customers impacted by the mortgage crisis. Language Line said that its Direct Connect, available in over 170 languages, helps organizations save mortgages, increase debt collection and work out payment terms with their customers, regardless of language. A recent study by the California Reinvestment Coalition (CRC), reporting that more could be done to keep families in their homes, cited language barriers as the reason homeowners weren't informed of better repayment options before their loans were foreclosed. "Language barriers are a major roadblock for banks, credit card companies and other organizations trying to communicate with distressed limited-English mortgage holders and credit card customers," said Provenzano. "Language Line Direct Connect ensures that this market segment receives the same level of support as English speaking consumers to discuss payment plans and other alternatives so they don't default on their loans." With Language Line Direct Connect, financial institutions can utilize Language Line Services interpreters to handle all outbound and inbound credit counseling communications with limited-English customers. For outbound calls, contact is initiated by the interpreter in the customer's preferred language. Once the interpreter makes contact with the customer, an English speaking bank counselor is connected to the call and the interpreter facilitates a three-way conversation regarding the customer's loan and repayment options. If the customer is not reachable, a message is left with in-language instructions for returning the interpreter's call, the company noted in a release. ((Comments on this story may be sent to [email protected])) ((Distributed via M2 Communications Ltd - http://www.m2.com)) http://www.10meters.com Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]