[November 21, 2008] Bright House Networks and Broadcore Select Sugar Enterprise On-Site Tweet (Wireless News Via Acquire Media NewsEdge) SugarCRM, a provider of commercial open source customer relationship management (CRM) software, announced two communications customers - Bright House Networks and Broadcore - have implemented Sugar Enterprise On-Site to provide communications with customers across departments. Bright House Networks (BHN), an MSO (multi-service operator), has implemented Sugar Enterprise across the company's customer service, billing and service delivery departments. After considering Salesforce.com and Siebel, BHN said it selected SugarCRM for its open source architecture. Levementum, a professional services firm and SugarCRM Gold Partner, said it implemented Sugar Enterprise at BHN, developing back-end integrations with departmental systems via SOA-driven integrations, mashups and dozens of custom modules for various departments. "The solution needed to be flexible and open enough to adapt to existing business-processes while at the same time lowering our total cost of ownership and integration with our existing IT infrastructure," said Lee Vinton, manager of business engineering services at BHN. "SugarCRM has become the mature, mission-critical application that we hoped it would be." Broadcore, a managed business communications service provider located in Los Angeles, CA, said in a release it deployed Sugar Enterprise which was chosen primarily for its open source architecture. "SugarCRM will cost us about 65 percent less then other name-brand solutions that we evaluated," said Dean Manzoori, senior VP of service delivery and technical operations at Broadcore. "We use SugarCRM to generate quotes, manage automated service implementation workflows, integrate our communications with our billing system, manage support cases and collaborate with our customers. SugarCRM has enabled us to streamline our business processes from A to Z." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]