[November 09, 2008] Convergys Garners TMC Speech Technology Excellence Awards Tweet Convergys, a provider of relationship management solutions, announced that Technology Marketing (TMC), publisher of Customer Interaction Solutions, has awarded Convergys two Speech Technology Excellence Awards. The magazine honored Convergys' SpeechPort and Intervoice Voice Portal. Customer Interaction Solutions has been a publication in CRM, call centers, and teleservices since 1982, the company said. According to a release, Convergys SpeechPort is a secure speech platform in the market serving the needs of clients across financial services, government, transportation, and retail. Convergys SpeechPort currently supports the VXML application for a bank, handling more than 250 million calls annually. SpeechPort is an on-demand platform available either in a turn-key hosted model (hosted by Convergys) or an open hosted model (speech applications reside on servers on the client's premise). Intervoice Voice Portal from Convergys is a standards-based, enterprise solution that provides media management and enables the creation and execution of call control, voice, and multimodal applications. Intervoice Voice Portal, from Intervoice, accelerates application development and deployment, leverages existing infrastructure with an extensible, standards-based development and runtime environment, personalizes customer experiences, and provides information on users' terms, according to the company. "Consumers today are increasingly demanding automated solutions that empower them to self-serve anytime, anywhere. We see an increasing number of companies adopting our speech solutions as a key component of their customer experience strategy. The awards recognizing these two outstanding solutions confirm that Convergys has leading technologies to meet our clients' needs for improving their customers' experience while reducing costs," said Mike Betzer, president of Relationship Technology Management at Convergys. "Convergys SpeechPort and Intervoice Voice Portal have proven their superior capabilities and have ultimately improved the bottom line for their customers," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Convergys has demonstrated to our editors that its products are innovative and leaders in the speech technology industry." ((Comments on this story may be sent to [email protected])) ((Distributed via M2 Communications Ltd - http://www.m2.com)) http://www.10meters.com Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]