[September 24, 2008] UTOPY Fuels Company Expansion with $7.5 Million Financing Tweet SAN FRANCISCO --(Business Wire)-- UTOPY, Inc., the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, today announced that it has secured another round of Series Preferred funding of $7.5 million led by Bay Ventures Ltd. and Pras Holdings Ltd. New Funding Targeted for Company Expansion and Product Innovation The company will use this capital infusion to accelerate UTOPY's growth in North America, Europe and Asia-Pacific, as well as, expand its product footprint and consulting practices. "We are seeing tremendous demand in the marketplace for innovative ways to extract value from customer-agent conversations to improve agent productivity and effectiveness, and to refine business processes and customer experiences across the enterprise," said Roy Twersky, President and CEO of UTOPY. "This round of funding will allow us to capitalize on the opportunities and meet the needs of our global customers and partners alike." The market for UTOPY's Speech Analytics solutions is growing rapidly because of their proven ability to provide enterprises with actionable insights into agent performance, process inefficiencies and customer perceptions. This in turn translates into significant productivity gains, operational cost savings and revenue opportunities for UTOPY's customers within the contact centers and throughout the entire customer-facing entities. In the present economic environment, enterprises and contact centers are adopting UTOPY's solutions to improve the bottom-line and the experience of their most valuable assets - their customers. "With its ground-breaking Speech Analytics platform, UTOPY has established itself as a clear leader in Customer Intelligence and Contact Center Performance Optimization," said Mr. Ruvane Brudner, Managing Director at Bay Ventures. "This investment reinforces our continued commitment to participate in growth companies with disruptive technologies and a proven track record that meet an immediate demand in the marketplace." About UTOPY UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail. Headquartered in San Francisco, CA, with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679). UTOPY, SpeechMiner, SpeechMiner Enterprise, SpeechMiner Root-Cause, SpeechMiner Customer Satisfaction and Deliberate Listening, are registered trademarks of UTOPY, Inc. All other trademarks mentioned here are the properties of their respective owners. [ Back To TMCnet.com's Homepage ]