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Sprint Offers Plan Optimizer to Customers
(Wireless News Via Acquire Media NewsEdge)
Sprint Nextel announced that it has launched an online self-service
tool that allows consumer customers to analyze their own wireless usage
trends to determine if their current plan is the right "fit."
The Sprint Plan Optimizer, available at sprint.com/planfit, gives
customers a view of their historical cost and usage trends, and also
helps them understand unplanned costs. After viewing a month-to-month
analysis of usage and costs, customers can opt to "Analyze My Plan." If
Sprint Plan Optimizer finds a better plan to fit the customer's usage
pattern, a plan change is suggested. Customers may then complete any
desired plan changes directly online.
Sprint said the Plan Optimizer's goal is to increase customers'
confidence in their plan selection and help them change to the right
plan based on their past and/or current usage habits. After a
month-to-month analysis is done on the usage and costs, customers can
opt to receive a recommended rate plan. If the recommended rate plan is
not what the customer currently has, he or she will receive a price
comparison to determine if the new plan is a better fit or if the
customer should remain on the current plan.
"We continue to tell our customers that they'll see more new products,
policies and services that will help to improve their customer
experience and the Sprint Plan Optimizer is yet another tool that will
help us deliver on that goal," said Mike Cooley, vice president -
Online Business at Sprint. "Sprint Plan Optimizer increases customer
confidence by telling them if they're on the right wireless service
plan or not. It also helps customers who are uneasy about extra charges
on their bill, aren't confident that they have the best plan, or may
have changed their usage habits."
The tool analyzes most types of usage, including Anytime Minutes, web
and data, Nextel Direct Connect, text messaging, etc. Currently, all
consumer customers can view up to five months of usage history;
eventually they will be able to view up to 12 months of usage history,
the company noted in a release.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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