TOA Awarded Most Innovative Vendor at Gartner CRM Summit

By Jyothi Shanbhag

TMCnet Contributing Editor

 

TOA Technologies announced that it received the "Most Innovative CRM Vendor of the Year" award at the Gartner (News - Alert) CRM Summit which took place in Washington D.C.

 

The Gartner Customer Relationship Management Summit’s agenda was to deliver the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales and saving money.

 

Attendees of GCRMS chose TOA for demonstrating a unique Software-as-a-Service (SaaS (News - Alert)) solution which enhances the customer experience while improving operational efficiencies.

 

TOA’s, Software-as-a-Service (SaaS) approach claims to facilitate clients' purchasing decisions by providing top-of-the-line technology that dramatically reduces maintenance and human resource costs while eliminating upfront licensing fees or costly hardware investment. It can be accessed from any Internet-enabled device, and has a zero footprint on the devices used.

 

A source confirms that TOA's software solution combines advanced Web-based mobility and dispatch tools, predictive intelligence, and interactive customer communications to provide the ultimate customer appointment experience. TOA's intelligent, predictive engine allows service providers to accurately estimate a technician or service/delivery person's Time Of Arrival (TOA) narrowing the customer's wait window to 60 minutes with 96 percent accuracy and then proactively communicating this information via any communications device.

 

"We are delighted to have received this prestigious award. TOA is the only mobile workforce management solution to provide a holistic experience for our client's customers, providing outgoing push information and collecting interactive, actionable real-time feedback at every stage of the customer service continuum -- from pre-appointment planning to post-appointment satisfaction," noted Yuval Brisker, president and CEO of TOA.

 

"TOA helps our customer respect their customers' most valuable asset —  their time. With TOA's ETA direct, people can now control their service- and delivery-appointment experience. We're putting an end to waiting hours at home for a service call or delivery." he continued.

 

TOA Technologies (News - Alert) is headquartered in Cleveland, Ohio, with offices in Amsterdam, Netherlands, and St. Louis, Missouri. It has product line in Customer Appointment Management or CAM, managing the mobile workforce.