| [August 26, 2008] |
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Envision Telephony Announces Contact Center Leadership Roundtables for Baltimore, Charlotte, Columbus and Long Beach
SEATTLE --(Business Wire)-- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced four new dates and locations for its 2008 roundtable series "Contact Center Leadership: What Makes Great Leaders So Great?" The roundtable and networking series will be in Columbus, Ohio, on September 23; Baltimore, Maryland, on October 16; Charlotte, North Carolina, on October 22; and Long Beach, California, on November 5. This networking event provides contact center leaders with fresh ideas, best practices and a renewed energy for managing a contact center workforce.
During the roundtable, attendees will hear how to:
-- Build relationships with your most valuable assets - your workforce - and the rewards that will follow.
-- Identify the 13 typical agent types and adjust your leadership style to optimize effectiveness.
-- Get to the root of performance issues - is it because they can't, they won't, or they don't know how?
-- Use three critical agent needs as your base for growing great employees.
-- Identify the 12 essential competencies to becoming a remarkable leader.
Registration and Other Upcoming Envision Roundtables
Registration for the roundtables is available at http://www.envisioninc.com/ events_list.cfm?event_category_id=65&pageno=1. (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)
For a complete schedule of events, visit www.envisioninc.com/events or e-mail events@envisioninc.com.
The roundtable series will be led by Connie Smith, chief evangelist for Envision. Smith has been involved in the contact center industry in various roles for more than 20 years. Her cumulative experience cuts across all aspects of managing contact centers. She has helped more than 30 world-class contact centers with building, relocations, mergers, assessments, vendor selection, workforce management, metrics, telephone systems, CRM and CTI applications, customer service skill development, training initiatives and quality programs.
About Envision
Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision's software includes analytics, performance management, workforce management and Click2Coach(R) (composed of Envision Quality Monitoring(TM) and Envision eLearning(TM)). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.
Click2Coach is a registered trademark, and Envision Telephony, Envision eLearning, Envision Quality Monitoring and the Envision Telephony logo are trademarks of Envision Telephony, Inc.
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