TMCnet News
Research and Markets: WAN Data Service Providers Compares Results of the Four Leading CarriersDUBLIN, Ireland --(Business Wire)-- Research and Markets (http://www.researchandmarkets.com/research/43ff88/carrier_scorecard) has announced the addition of the "Carrier Scorecard: WAN Data Service Providers" report to their offering. Our 2008 Next-Generation Network Services survey questioned over 800 respondents from US organizations involved with the decision-making, management, or implementation of WAN data services for their respective organizations about their perceptions of four key attributes or capabilities that their service providers do or do not possess. The four statements regarding the service providers capabilities were as follows: - Provides quality support and customer care. - Will provide products and services to meet my future needs. - Understands and addresses the needs of a business my size. - Understands and addresses the needs of a business in my industry. This report provides and compares the results for the four leading US carriers (i.e., AT&T, Verizon, Sprint, and Qwest). Additionally, in this report, survey results have also been grouped by type of service provider (i.e., leading carrier, cable company, and alternative carrier) and takes a comparative look at how the groups performed in relation to each other. To provide additional insight, results are further refined and presented based on size of business, providing perspective from both SMB customers (organizations with 50 to 999 employees) and enterprise customers (organizations with 1,000+ employees). Key Topics Covered: - Introduction - Methodology - Survey Details - Data Collection - Size of Business Segmentation - Carrier and Operator Grouping Categories - The Results in Detail, by Size-of-Business - Understands/Addresses the Needs of a Business My Size - Provides Quality Support and Customer Care - Will Provide Products/Services to Meet My Future Needs - Understands/Addresses Needs of a Business in My Industry - Conclusion Companies Mentioned: - AT&T - Qwest - Sprint - Verizon For more information visit http://www.researchandmarkets.com/research/43ff88/carrier_scorecard. |
