GyrusLogic to Present Conference Session at INTERNET TELEPHONY Conference & EXPO West 2008

TMCnet News

 

 

Phoenix, July 21st., 2008 — GyrusLogic today announced that Peter Trompetter has accepted an invitation to present a session titled “Using Natural Language to Improve the Customer Self Service Experience” at TMC’s (News - Alert) INTERNET TELEPHONY® Conference & EXPO West 2008 on September 18, 2008 at the Los Angeles Convention Center in Los Angeles, California.

 

INTERNET TELEPHONY Conference & EXPO, held September 16-18, 2008, is the world’s largest and best-attended IP Communications trade show.  At the 2007 west coast event last September, the show drew over 7,000 buyers and sellers of IP Communications products and services.  The show in September will be the 18th INTERNET TELEPHONY Conference & EXPO, and TMC projects total attendance to once again exceed 7,000.

 

"We continue to make significant progress deploying conversational dialog or natural language understanding applications, working with customers and partners we keep building a strong natural language understanding self service presence," said Luis Valles, chairman of GyrusLogic.  "These efforts will play an increasingly important role as consumers expect companies to deliver a service that can consistently answer questions the way anyone will ask them, without having to go through a lengthy computer directed menu.  Companies or system integrators in the self-service market will increasingly respond to those customer expectations and will deploy more advanced natural language or conversational dialogue solutions in the near future."

 

“We are very pleased that Peter Trompetter will be participating in this year’s show.   GyrusLogic is widely recognized and respected as an industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear his perspective on how to improve the customer self service with automated natural language solutions,” said TMC president and conference chairman, Rich Tehrani (News - Alert).  “Over the past twelve months, widespread deployment of IP Communications services by global service providers, businesses and governments has reinforced that this exciting technology is a viable, cost-effective communications solution.  As a result, we are seeing a significant number of senior-level executives attending INTERNET TELEPHONY Conference & EXPO as a means of learning about the technology so they too can take advantage of its benefits.”

 

Registration for the show is now open. Anyone interested may register by visiting www.itexpo.com. Limited booth space is still available as well. Vendors interested in exhibiting at the show should contact Dave Rodriguez (News - Alert) at 1-203-852-6800, ext. 146 or at [email protected].

 

GyrusLogic, Inc. is a unique software development company providing leading conversational dialogue and natural language technology for human to system self-service applications; applying consistent automated questions and answers for different media types like voice, web, chat, e-mail, text messages, etc.  The Platica™ interactive solution employs revolutionary, patented technology that allows people to ask questions and/or place orders or requests in their own language, allowing the system, in turn, to return the appropriate answer and/or follow-up question.  The company is headquartered in Phoenix, Arizona.  For more information, please visit http://www.GyrusLogic.com .

 

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast (News - Alert)*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)

 

TMC also recently launched new industry-specific Web sites: Cable.TMCnet.com, Green.TMCnet.com, IT.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com and WiMAXToday.TMCnet.com.

 

For more information about TMC, visit www.tmcnet.com.

 

Mostafa Razzak

JMR Worldwide

646-442-3361

[email protected]                                     

 

Peter Trompetter

GyrusLogic, Inc.

602-432-1995

[email protected]