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Customer Interaction Solutions Magazine Welcomes Newest Columnist, ATA CEO Tim Searcy
TMCnet News
Norwalk, CT (July 8, 2008) - Technology Marketing Corporation (TMC ( News - Alert)), an integrated global media company helping clients build communities in print, in person, and online, today announced the addition of Tim Searcy, CEO of the American Teleservices Association, as the newest columnist for Customer Interaction Solutions, its flagship publication covering contact centers, CRM and teleservices.
“I am pleased to be joining the team at Customer Interaction Solutions,” stated Searcy. “In my column, On the Line, I will be writing about my insights into the teleservices industry and hope to keep readers informed on important issues and educated on solutions that can help grow their businesses.”
Tim Searcy has been involved in the direct marketing industry for more than 30 years. He has had the privilege of serving as a senior executive in the largest and fastest growing direct marketing companies in the world, including West Teleservices, APAC Teleservices, Transcom Worldwide, and Rapp Collins. With sales and CEO responsibilities combined, Tim has been responsible for development of over $2 billion in outsourced teleservices and direct marketing solutions worldwide.
Currently Mr. Searcy serves as the CEO of the American Teleservices Association (ATA). As legislators turn their focus from the outbound sales component of our business, Mr. Searcy fights to preserve the operational freedom of inbound practices from over regulation.
As the ‘spokesman for the teleservices industry,’ Mr. Searcy has conducted hundreds of interviews on issues related to federal, state and international legislation and regulation, and has appeared on national programs and networks including Hardball with Chris Matthews, The O’Reilly Factor, Crossfire, Fox News, CNN, CNBC, NBC, ABC, and others. He testifies before U.S. House and Senate Committees and lobbies in Washington regularly.
“I’m pleased to welcome Tim to the TMC editorial team. His expertise will bring valuable insights to Customer Interaction Solutions and enrich the contact center/teleservices world,” stated Greg Galitzine ( News - Alert), group editorial director.
“Tim Searcy’s knowledge of the industry will add to the success of Customer Interaction Solutions by allowing us to serve our audience as the leading source for contact center, CRM and teleservices information,” stated Nadji Tehrani, CEO and Executive Group Publisher. “Customer Interaction Solutions has been the leading publication in call centers for over 26 years because of our dedication to quality editorial. Our readers will find great value in Tim’s column as he brings his insights to our teleservices community.”
Recently Customer Interaction Solutions also welcomed Brendan Read as its new senior contributing editor.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast ( News - Alert)* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
TMC Contact:
Mostafa Razzak
JMR Worldwide (For TMC)
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