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VERTEX: Vertex Secures Outsourcing Deal With NiSource For A Further
Seven Years
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:03072008
Vertex, a leading international business process outsourcer, today
announced it has signed a seven year, $75.5 million contract with
Merrillville, Ind., based energy provider NiSource Inc. (NYSE: NI) to
provide Customer Contact Center services.
NiSource, an energy holding company, through its subsidiaries, provides
natural gas, electricity, and other products and services to 3.8
million customers located within the high-demand energy corridor
stretching from the Gulf Coast through the Midwest to New England.
Vertex has successfully managed a significant portion of the Customer
Contact Center functions for NiSource since July 2005 as a
subcontractor to IBM.
The new agreement establishes a direct relationship between NiSource
and Vertex until 2015.
The contract calls for Vertex to manage customer service inquiries
associated with service calls, including connections and
disconnections, billing queries, emergency service, energy assistance
programs, payment arrangements and billing exception handling at
NiSource's Columbia Gas distribution companies. Approximately 250
dedicated Vertex employees will continue to provide these services out
of a Vertex-owned facility in Smithfield, Pennsylvania.
"NiSource is pleased to be continuing our strategic relationship with
Vertex, enabling both our companies to achieve business goals while
continuing to deliver quality service to NiSource customers," Violet
Sistovaris, Senior Vice President of Administrative Services for
NiSource, said.
Commenting on the contract, John Hall, Vertex's Managing Director of
Utilities, concluded, "It is wonderful news that NiSource has chosen
Vertex to deliver this large-scale contract. Over the past three years,
Vertex has developed an in-depth understanding of NiSource service
requirements. We are looking forward to building on that experience to
deliver enhanced services to their customer base."
About Vertex
Vertex was founded in 1996 as a subsidiary of British utilities
provider, United Utilities Plc. The company has grown organically and
through acquisition to offer transformational outsourcing (BPO) and
Information Technology services capabilities to utilities, financial
services, retail, telecommunications, travel and Central and Local
Government sectors.
Acquired by a group of world-class investors in 2007, Vertex currently
employs 9,000 people across 68 locations in the UK, North America and
India. The company has a vision to help clients build profitable,
long-term relationships with their customers by business interventions
designed to transform end-to-end processes.
Vertex develops and implements a range of service solutions many of
which are sector specific; within utilities the offering portfolio
consists of Meter-to-Cash BPO, Call Center solutions including multiple
language support, Debt Management solutions including 1st and 3rd Party
Collections, and Customer Information System support services including
application maintenance and hosting.
CONTACT: Deborah Morris, Public Relations Manager UK, Vertex
Tel: +44 (0)151 443 9830
Tel: +44 (0)7827 304 207
e-mail: Deborah.Morris@Vertex.co.uk
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provided within M2 PressWIRE. Data supplied by named party/parties.
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Copyright ? 2008 M2 Communications Ltd.
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