[May 27, 2008] 8x8 Offers Call Queuing Tweet (Wireless News Via Acquire Media NewsEdge) 8x8, provider of Packet8 business, mobile and residential broadband communications services, announced the addition of "call queuing" functionality to the Packet8 Virtual Office small business phone service, now in use by over 11,000 U.S. companies. With the Packet8 Virtual Office Call Queuing feature, a business can accept a greater number of incoming calls throughout the day by placing callers in a queue, rather than sending them to voicemail, when sales agents or employees are occupied with other customers. Virtual Office Call Queuing is an ideal feature for the small business that receives incoming calls into functional areas such as sales, technical support, customer service, billing and much more. "Gone are the days when small businesses had to settle for simplified, scaled down communications services because their budgets could not accommodate the cost of high end business telecommunications solutions," said 8x8 Vice President of Marketing & Sales Huw Rees. "With Packet8 Virtual Office, even the smallest business can afford to utilize features like call queuing to help them appear more professional and polished while boosting their potential for long term growth and success." The company said that the Packet8 Virtual Office service is a replacement for traditional PBX phone systems, allowing users anywhere to be part of a hosted VoIP virtual phone solution. The service includes an auto attendant, music on hold, worldwide extension dialing, business class voicemail, a full featured conference bridge, and ring groups. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]