[May 16, 2008] Nuance Offers New Authentication Solutions, Hires Exec Tweet (Wireless News Via Acquire Media NewsEdge) Nuance Communications, a supplier of speech and imaging solutions, showcased the company s continued emphasis on caller authentication solutions at the Voice Biometrics Conference in New York City. Nuance stated that its solutions support a broad range of authentication options for Call Center interactions, whether through automated systems or live agents. Nuance said that its portfolio of authentication solutions for the Call Center has been expanded beyond its speaker verification solutions and toward configurable multi-factor systems that can handle a mix of inputs from ANI, DTMF, speech and voice biometric samples. This has come at the request of the numerous customers looking to enhance their authentication capabilities leveraging Nuance s capabilities. To highlight Nuance s increasing enthusiasm about the growing interest in authentication solutions, the company has also named industry veteran and authentication expert Chuck Buffum as vice president, Caller Authentication Solutions. Buffum will build upon Nuance position in voice authentication. There are approximately 300 customers currently using Nuance as their partner for secure voice interactions. Nuance holds 17 patents in the area of voice biometric technologies and a general portfolio of nearly 1,000 patents and patent applications. Enterprises are looking for leadership in the design and implementation of caller authentication solutions, including voice biometrics, for their call centers, said Buffum. The opportunity is real -- six in ten U.S. consumers feel that voice verification is a secure form of identity verification for phone access to customer service data. Nuance s commitment to assembling the technologies, products and services necessary to deliver that leadership to the marketplace is extremely compelling. According to Nuance, its caller authentication solutions offer enterprises a significantly easier authentication procedure that drives down the need for costly Call Center agent-driven authentications. Callers will experience a shorter and more consistent authentication processes, as well as better protection for their personal data through the enhanced security. The company noted that the solutions can capture and store a customer s identifying biometric data, from their speech patterns alone; so the customer does not need to be physically present to securely authenticate his or her identity. Nuance added that enterprises can use the technology to perform secure customer authentication for many business purposes including protecting financial transactions, limiting access to marquee personal data, complying with regulatory guidance, and managing risk in any situation where secure customer authentication is required. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]