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Nuance Offers New Authentication Solutions, Hires Exec
(Wireless News Via Acquire Media NewsEdge)
Nuance Communications, a supplier of speech and imaging solutions,
showcased the company s continued emphasis on caller authentication
solutions at the Voice Biometrics Conference in New York City.
Nuance stated that its solutions support a broad range of
authentication options for Call Center interactions, whether through
automated systems or live agents.
Nuance said that its portfolio of authentication solutions for the Call
Center has been expanded beyond its speaker verification solutions and
toward configurable multi-factor systems that can handle a mix of
inputs from ANI, DTMF, speech and voice biometric samples. This has
come at the request of the numerous customers looking to enhance their
authentication capabilities leveraging Nuance s capabilities. To
highlight Nuance s increasing enthusiasm about the growing interest in
authentication solutions, the company has also named industry veteran
and authentication expert Chuck Buffum as vice president, Caller
Authentication Solutions.
Buffum will build upon Nuance position in voice authentication. There
are approximately 300 customers currently using Nuance as their partner
for secure voice interactions. Nuance holds 17 patents in the area of
voice biometric technologies and a general portfolio of nearly 1,000
patents and patent applications.
Enterprises are looking for leadership in the design and implementation
of caller authentication solutions, including voice biometrics, for
their call centers, said Buffum. The opportunity is real -- six in ten
U.S. consumers feel that voice verification is a secure form of
identity verification for phone access to customer service data. Nuance
s commitment to assembling the technologies, products and services
necessary to deliver that leadership to the marketplace is extremely
compelling.
According to Nuance, its caller authentication solutions offer
enterprises a significantly easier authentication procedure that drives
down the need for costly Call Center agent-driven authentications.
Callers will experience a shorter and more consistent authentication
processes, as well as better protection for their personal data through
the enhanced security. The company noted that the solutions can capture
and store a customer s identifying biometric data, from their speech
patterns alone; so the customer does not need to be physically present
to securely authenticate his or her identity. Nuance added that
enterprises can use the technology to perform secure customer
authentication for many business purposes including protecting
financial transactions, limiting access to marquee personal data,
complying with regulatory guidance, and managing risk in any situation
where secure customer authentication is required.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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