[May 15, 2008] Interactive Intelligence Brings Contact Center, IP Telephony Capabilities to Microsoft Office Communications Server Environments Tweet (Wireless News Via Acquire Media NewsEdge) Interactive Intelligence is releasing an integrated solution that combines its all-in-one IP communications software platform with Microsoft Office Communications Server 2007. The company said the integration is designed to help organizations communicate more effectively by adding contact center and IP telephony functionality to OCS environments. The Interactive Intelligence all-in-one IP communications software platform adds features such as multi-channel skills-based routing, call and screen recording, an operator console interface, workforce management, and cradle-to-grave reporting. The integration also offers the ability to exchange instant messages (IM) between the two systems using OCS s secure IM engine through a common enterprise-wide user directory. "We ve gone beyond the basic integration of simply connecting audio calls between systems," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Combined with OCS, our solution provides a broad set of contact center and IP telephony applications, a common company directory, and simplified administration for user provisioning. "The beauty of this combined solution is that all users can share information and communicate with one another in real-time even though they are running desktop software from two different vendors. For instance, an engineer in California running an Office Communicator Client using a PC as a soft phone can call or IM a product manager in New York running our Interaction Client. In addition, because our integration to OCS uses a direct SIP connection, customers don t have to purchase pricey gateways." Microsoft Office Communications Server 2007 manages real-time communications, including instant messaging, voice over IP, audio and video conferencing. It works with existing telecommunications systems so businesses can deploy advanced VoIP and conferencing without tearing out their legacy phone networks. Microsoft OCS also powers presence, a key benefit of Microsoft unified communications that unites all the contact information stored in Active Directory with the ways people communicate. The Interactive Intelligence integration to OCS is planned for general availability in Q3 2008, the company noted in a release. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]