[May 12, 2008] Sharp Deploys ServiceBench Solution Tweet (Wireless News Via Acquire Media NewsEdge) ServiceBench, a subsidiary of N.E.W. Customer Service Companies and a provider of Web-based service management solutions, announced that Sharp Electronics Corp., U.S. subsidiary of Sharp Corp., has implemented its service management solution to enhance service quality and efficiency for Sharp s customer support program. According to the ServiceBench, the company's solution will help Sharp manage its warranty program and automate its service dispatching, allowing for quicker resolution to customer service requests. By implementing the ServiceBench solution, we feel we have added another key resource in our ongoing commitment to provide a premium level of support to our valued customers, said Charles Schaefer, senior vice president, Services and Solutions Group, of Sharp Electronics Corp. This solution allows us to efficiently manage our service network, increase first-call fix rates and most importantly, improve the overall customer experience. We are extremely pleased to add an industry leader like Sharp to our growing list of electronics manufacturing customers, said John Estrada, chief operating officer of ServiceBench. Our extensive experience in field service dispatch and warranty claims management makes us well positioned to help Sharp continue to provide an exceptional level of customer service in and out of the home. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]