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Continental Airlines Taps Voxify to Bolster 'Voice Check'In' Phone
Service
(Wireless News Via Acquire Media NewsEdge)
Voxify, a speech recognition technology company that enables contact
centers to offer self-service for customer phone calls, announced that
it developed with Continental Airlines the first interactive outbound
flight check-in solution.
Under Continental's new "Voice Check-in" service, customers will
receive automated telephone calls allowing them to interactively
check-in for flights over the phone. The service is a complete
end-to-end, automated speech solution that raises the customer service
bar to new heights.
With the Voice Check-in service, Continental's customers receive
automated telephone calls 24 hours in advance of departure allowing
them, through Voxify's automated speech recognition technology, to
interactively check-in and specify whether they want to obtain their
boarding passes by email, fax, or airport kiosk. The service also
offers customers the ability to request complimentary elite upgrades
when applicable, hear airport specific alerts or advisories, and
receive carry-on and checked baggage policy information. Voxify's
conversational speech capability enables such complex interactions to
be successfully performed, end-to-end, through automated speech
recognition.
While Continental has been utilizing telephone check-in reminders since
2005, the new service enables customers to take immediate action on the
reminder without requiring access to the internet. "Continental
continues to be an industry innovator, using self-service technologies
to improve the customer experience," said Jared Miller, Director
Customer Self-Service, Continental Airlines. "Voxify's expertise and
commitment to delivering the highest quality speech self-service
solutions will allow even more customers to enjoy the benefits of self
check-in."
Voice Check-in is the latest speech self-service innovation that Voxify
has developed with Continental Airlines. Flight reconfirmation, which
allows customers to call and confirm their flight and obtain flight
details using Voxify's automated speech recognition technology, was
deployed in 2004.
"Continental Airlines has a reputation for innovation and customer
service. Voxify's expertise is in delivering game-changing speech
self-service to companies with vision and commitment to their
customers," said Voxify CEO John Gengarella. "Continental Airlines and
Voxify will continue to push the envelope to offer exceptional customer
services with speech self-service."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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