[April 28, 2008] Continental Airlines Taps Voxify to Bolster 'Voice Check'In' Phone Service Tweet (Wireless News Via Acquire Media NewsEdge) Voxify, a speech recognition technology company that enables contact centers to offer self-service for customer phone calls, announced that it developed with Continental Airlines the first interactive outbound flight check-in solution. Under Continental's new "Voice Check-in" service, customers will receive automated telephone calls allowing them to interactively check-in for flights over the phone. The service is a complete end-to-end, automated speech solution that raises the customer service bar to new heights. With the Voice Check-in service, Continental's customers receive automated telephone calls 24 hours in advance of departure allowing them, through Voxify's automated speech recognition technology, to interactively check-in and specify whether they want to obtain their boarding passes by email, fax, or airport kiosk. The service also offers customers the ability to request complimentary elite upgrades when applicable, hear airport specific alerts or advisories, and receive carry-on and checked baggage policy information. Voxify's conversational speech capability enables such complex interactions to be successfully performed, end-to-end, through automated speech recognition. While Continental has been utilizing telephone check-in reminders since 2005, the new service enables customers to take immediate action on the reminder without requiring access to the internet. "Continental continues to be an industry innovator, using self-service technologies to improve the customer experience," said Jared Miller, Director Customer Self-Service, Continental Airlines. "Voxify's expertise and commitment to delivering the highest quality speech self-service solutions will allow even more customers to enjoy the benefits of self check-in." Voice Check-in is the latest speech self-service innovation that Voxify has developed with Continental Airlines. Flight reconfirmation, which allows customers to call and confirm their flight and obtain flight details using Voxify's automated speech recognition technology, was deployed in 2004. "Continental Airlines has a reputation for innovation and customer service. Voxify's expertise is in delivering game-changing speech self-service to companies with vision and commitment to their customers," said Voxify CEO John Gengarella. "Continental Airlines and Voxify will continue to push the envelope to offer exceptional customer services with speech self-service." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]