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McAfee Teams with PlumChoice to Offer Remote Help Desk Service to Small Businesses
SANTA CLARA, Calif.& BILLERICA, Mass. --(Business Wire)-- McAfee, Inc. (NYSE: MFE), the leading dedicated PC security company, and PlumChoice, the nation's leader in remote PC support services, announced today that the two have joined forces to provide McAfee's small business and home office customers with a comprehensive solution for PC security and technology support through PlumChoice's SAFElink service platform.
PlumChoice's award-winning anytime, anywhere service is now available nationwide through a co-branded website at https://mcafee.plumchoice.com/smb/. With solutions and training on more than 370+ applications, technologies and devices available on-demand over the Internet, McAfee small business customers now have access to full-service tech support 24 hours a day/7 days a week at an affordable price. The unique offering of a flexible HELP DESK service plan that meets the needs of the Small and Medium Business (SMB) differentiates this service from any other on the market today.
Millions of computer users world wide trust McAfee's comprehensive security solutions to provide peace of mind protection from viruses, hackers and other malicious threats. Now, with the addition of PlumChoice's SAFElink support, small business owners have the added safety and security of PlumChoice's white glove support online, in the office or in the home.
"We're proud to team up with PlumChoice to offer our customers the industry's highest-rated PC support service," said Todd Gebhart, SVP and GM, McAfee Consumer, Mobile and Small Business. "McAfee is always working to provide new and improved services for our business customers so they will have the confidence of knowing they are protected and that their technology will be up-and-running when they need it. This relationship represents a major step towards achieving goal."
McAfee(R) Total Protection for Small Business (ToPS) is an award-winning all-in-one, managed and hosted security solution that protects 24/7 against viruses, spyware, spam, hackers and identity theft. A centralized, web-based management console makes it easy for small businesses to customize security policies and get status reports on all connected computers. McAfee Total Protection for Small Business is not only comprehensive and easy, it's economical, too, because it eliminates the need for a security infrastructure, dedicated personnel and the costs associated with them.
This partnership allows McAfee to offer small business customers PlumChoice's around-the-clock premium technical support. Likewise, PlumChoice will now be offering McAfee ToPS to its small business customers at the PlumChoice website, www.PlumChoice.com.
"PlumChoice is proud to partner with McAfee to complement their robust security solutions and to offer the McAfee ToPS product to our customers," said Fred King, Vice President of Sales and Marketing at PlumChoice. "Security is a top priority for every consumer and small business. McAfee is the domain expert in security and is a critical partner in this arena. The integration of SAFElink services with the ToPS product will produce a compelling and industry-changing approach to small business customer service."
PlumChoice's service goes beyond answering frequently asked technical questions to provide full-service, monitored, enterprise-style solutions to technology problems, including equipment set up, training, ongoing support & monitoring, and repair on products ranging from PCs, networks and printers to MP3 players, PDAs, digital cameras and more. PlumChoice's SAFElink platform enables advanced services such as on-demand assistance or scheduled support at the customer's convenience and helped PlumChoice win the PC Magazine's and Laptop Magazine's Editor's Choice award for online technical support.
All SAFElink services are provided by PlumChoice's team of U.S.-based, 100% industry-certified and background screened agents. Help is available any time - day or night regardless of where a customer is located. Solutions range from $29.95 to $129.95 and include PC diagnostics, spyware and virus removal assistance, wireless network setup, software installation and more.
For more information, visit www.mcafee.com or www.plumchoice.com.
About McAfee, Inc.
McAfee, Inc., headquartered in Santa Clara, California, is the leading dedicated security company delivering proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. For more information, visit www.mcafee.com.
About PlumChoice
Since 2000, PlumChoice has become the nationwide leader in providing trusted remote technical services for the home, home office and small business. PlumChoice leads the industry in technical innovation and integrated services, giving customers affordable solutions to their technology problems anytime, anywhere. Through its exclusive SAFElink(TM) platform, PlumChoice offers comprehensive, flexible service options (one-time, per-minute and subscription plans) on networking, software applications, personal computers & laptops, printers, peripherals, MP3 players, digital cameras, mobile devices/PDAs and more. PlumChoice is trusted by more Fortune 500 companies than any other provider. Its team of 300+ U.S.-based, 100% industry-certified agents is available 24/7/365. PlumChoice's Partner Go-To-Market program helps business partners enter their market rapidly and grow their revenue quickly. The company offers specific integrated programs for telcos, ISPs, manufacturers, retailers and eTailers. PlumChoice services are also available online and in-store through Circuit City stores, Firedog and EarthLink, as well as many other partners. For more information, visit www.plumchoice.com, call 1-888-PLUM-HELP (1-888-758-6435) or send email to sales@plumchoice.com.
NOTE: McAfee and VirusScan are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
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