[February 20, 2008] Phoenix Technologies and SupportSoft Team to Develop Remote PC Management Tweet (Wireless News Via Thomson Dialog NewsEdge) Phoenix Technologies, a provider of core systems firmware, and SupportSoft, a supplier of software and services that make technology work, announced a plan to develop the industry's first remote PC management solution that would allow users to continue running key productivity applications while the Windows operating system is being remotely diagnosed and repaired. The companies anticipate that the new solution will be built on Phoenix's new HyperSpace platform which hosts instant-on applications or appliances before, during and after Windows Vista boots up and shuts down. "This is a significant step forward in realizing our vision for PC 3.0, which is based on a completely new architecture for personal computers developed by Phoenix," said Woody Hobbs, President and CEO of Phoenix Technologies. "We want the PC to be manageable as soon as it is purchased, usable as soon as it is turned on and fixable as soon as it acts up. The combination of HyperSpace and SupportSoft's technologies could dramatically improve user uptime and productivity, which are currently disrupted whenever the PC OS is 'down' or does not perform as expected. For the first time in the industry, users will remain productive using applications in the HyperSpace environment while Windows is being remotely diagnosed and repaired or updated." "Our work with Phoenix Technologies is designed to further our mission of 24/7 remote management servicing and provisioning," said Josh Pickus, President and CEO of SupportSoft. "When a PC crashes due to malicious programs or other reasons, the system is inaccessible making it impossible to diagnose the failure's cause and often making data stored on the disk drive inaccessible. As a result, the PC is unavailable when it's needed most and sometimes requires an onsite visit by skilled technicians. With Phoenix HyperSpace we have the opportunity to be able to provide remote maintenance services even when Windows is down and run diagnostic programs while the user continues uninterrupted." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]