Virtual assistant launched at alaskaair.com by Alaska Airlines and Horizon Air
TMCnet - The World's Largest Communications and Technology Community
TMC Launches New Sites ::  NGC  |  4GWE  |  Green Tech  |  Satellite  |  IT |  ITEXPO  |  Healthcare  |  Smart Grid  |  M2M  |  Smart Products  |  AstriCon News  |  SATCON News
TMCnet CHANNELS
#1 VoIP Enabler: Risk-free, Quick & Easy Deployment
Advanced Carrier Services
Advanced IP Carrier
Answering Service
Appliance Deployment
ATCA
Auto Dialer
BPA (3rd Party Remote Call Monitoring)
Broadcast Modulator
Business Phone Systems
Business Process Automation
Business VoIP
Call Center
Call Center Certification
Call Center Digital Signage
Call Center Furniture
Call Center Hiring
Call Center Management
Call Center On Demand
Call Center Outsourcing
Call Center Scheduling
Call Center Software
Call Center Solutions
Call Center Training
Call Center Workforce Management
Call Monitoring
Call Recording
Communications Enabled Business Processes
Conference Call
Conferencing
Contact Center Headsets
Contact Center Software
CRM Cloud Computing
CRM Software
CRM Solutions
DID/DDI
Digital Signage
e911
E911 Hosted Solutions
Email Archiving
Email Server
Enterprise Fax over IP
Enterprise VoIP
Ethernet Extender
Fax
Fax Over IP
FoIP
HD Conference
Hosted Contact Center
Hosted PBX
Integrated Communications
IP Fax
IP Multimedia
IP Phone Maker
IP Phone System
IP Phones
IP Transit
IVR
Lead Management Software
Master Agent
Mobile Management
Mobile Unified Communications
Mobile Video
NEBS
Network Installation
Open Source CRM
PBX PCI Adapter
Phone Systems
Portable Satellite Antenna
Predictive Dialer
Sales Software
SATCON
SIP
Speech Recognition and Text to Speech
Telecom Cost Management
Telecom Expense Management
Telecom Lifecycle Management
Telemarketing Software
Telepresence
Testing IP Services
Virtual Call Center
Virtual Office
Virtual PBX
Virtual Receptionist
Voice Broadcast
Voice Management
Voice Over IP
Voice Peering
Voicemail Replacement
VoIP Call Recording
VoIP Contact Center
VoIP Developer
VoIP Gateways
VoIP Monitoring
VoIPSwitch
Web Conferencing
Web Meeting
Wholesale VoIP
Wireless Expense Management
Wireless Management
Workforce Management
Workforce Optimization
Share
TMCnews
[February 08, 2008]

Virtual assistant launched at alaskaair.com by Alaska Airlines and Horizon Air

(Telecomworldwire Via Thomson Dialog NewsEdge)
A virtual assistant which has been called "Jenn" has been launched at
http://www.alaskaair.com by Alaska Airlines and Horizon Air.

According to the carriers "Jenn" can be accessed by clicking the "Ask
Jenn" link on alaskaair.com's main toolbar, she has her own voice and
personality and is able to answer common questions and help customers
book travel.

Users can type questions in "Jenn's" chat window and she then responds
verbally, asking follow-up questions when necessary and providing a
written response and related web links.

Created using ActiveAgent technology from technology company Next IT,
the software used as part of the virtual assistant program allows
websites to interact with users using a natural-language interface,
that can reportedly retrieve information across databases, answer
questions and ask follow-up questions.

((Comments on this story may be sent to tww.feedback@m2.com))

Copyright ? 2008 M2 Communications Ltd.

[ Back To TMCnet.com's Homepage ]
Discussions:
Be the first to post a comment on this page!
 
By  
TMCnet
+ Add to the Discussion
Bookmark mobile.TMCnet.com on your mobile phone now to stay on top of the latest tech news.
Featured White Papers
Featured White Paper RSS feed
10 reasons to switch to an IP PBX
Application Whitelisting: A new security paradigm
SCADA Systems Protection
view all white papers…
Top Stories
Today's TMCnet Top Stories and News Articles
Incumbent Telcos Take Issue with Harvard Study on Network Unbundling
Former CableLabs Chief: Fed Should Trash Joint Research Antitrust Rule…
NEI's Jeff Hudgins Weighs in on Facing Support Challenges …
GE WHIZ - Thinking Green - Thinking Ecosystem at GE Energy Financial
ABI Research: Unified Communications Market to Reach Nearly $4.2 …
more of today's top stories...
Related VoIP News
Latest IP Communitions and VoIP News
Sendmail, Osterman Detect E-Mail Cloud Trends
UC's Logicalis Moves Dallas Office to Plano
Nepal Satellite Telecom Selects eServGlobal for Business Models
TIO Networks Launches Real-Time Bill Payment Processing Service for Cox Communications
NextIO's IBM Cluster Solutions to Sport Virtualization Technology

Today @ TMC
Upcoming Events
ITEXPO East 2010
 January 20-22, 2010
Miami Beach Convention Center
Miami, FL
4G Wireless Evolution Conference
 January 20-22, 2010
Miami Beach Convention Center
Miami, FL
view more…
Subscribe FREE to all of TMC's monthly magazines. Click here now.