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Nuance Launches Speech-Drive Employee Productivity Suite(Wireless News Via Thomson Dialog NewsEdge) Nuance Communications announced the launch of its speech-driven Employee Productivity Suite (EPS), an integrated suite of applications that combine proven auto attendant and directory services with solutions that enhance organizational communications, improve business processes and increase employee productivity. EPS is based on Nuance's SpeechAttendant solution which has over 2,000 deployments worldwide. It includes four key modules; Internal Dialer Automated Password Reset, Emergency Notification and SpeechAttendant At its core, EPS incorporates its Nuance Recognizer 9.0 Speech Recognition Engine and the RealSpeak Text-to-Speech software for increased speech recognition accuracy and human sounding interactions. Through its Corporate Directory Interface, EPS routinely synchronizes with an organization's corporate employee directory to ensure all employee names and extensions are continuously current and speech-enabled. Now supporting s directory listing of up to 100,000 names, EPS can be deployed as a stand alone system or in a clustered / fault tolerant environment for increased scalability and robustness. EPS also supports Analog, Digital or SIP telephony integration to a multitude of PBX's including Avaya, Cisco, Nortel, NEC, and others or EPS can be configured to connect via VoiceXML (VXML) to a variety of IVR platforms from vendors such as Avaya, Genesys, Envox, Aspect Telecom and others. "Effective packaging of speech-processing transforms existing IT infrastructure into a source of efficiency and cost-savings," said Dan Miller, sr. analyst, Opus Research. "Each component of Nuance EPS is an easy-to-deploy leverage point that makes existing directories the foundations for increased employee productivity, convenience and safety - ranging from speech-enabled routing to password reset and administration of emergency notification." SAS, a provider of business intelligence and predictive analytics software, has already trialed EPS. "SAS just completed a successful trial of the Nuance Employee Productivity Suite and are very pleased with the results," said Wayne Hamilton, telecom manager, Global Communication Services at SAS. "We have already received positive comments from employees and others indicating that the EPS worked surprisingly well and was a time-saver for users." SAS was recently named by Fortune Magazine as a "Top 100 Places to Work" for the 11th straight year. "Increased demand for improved data security, risk management planning and corporate compliance coupled with the need to continually reduce operational costs while increasing employee productivity has many organizations turning to speech-driven productivity solutions to increase efficiencies, " said Lynda Kate Smith, vice president and general manager of the Care Business at Nuance. "The speech-driven internal dialer and automated password reset module of EPS will offload mundane tasks from the main operator and helpdesk staff, while empowering employees. The speech-based emergency notification broadcast feature will aid government, education and any organization needing to keep people safe by facilitating efficient, secure, and effective communication during a crisis situation." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News |