(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:22012008

Reading, UK -- Numara Software, a leader in service desk management
solutions, announced today that it has won a significant new contract
with the Lawn Tennis Association (LTA). In late September 2007, the
LTA implemented Numara FootPrints 8, an advanced and adaptable service
management platform with ITIL compatibility, across the entire
organisation. Numara FootPrints 8 handles up to 200 support calls per
week across all of the LTA's 170 offices around the country, which
includes the newly opened state-of-the-art National Tennis Centre based
in Roehampton, South West London. Following a company restructure
which increased the diversity and complexity of user enquiries, the LTA
made the decision to look for a solution that would give it the
flexibility to accommodate the needs of the business today and wherever
it might be tomorrow.

The LTA's infrastructure is very fragmented and support can vary
enormously, with high volumes of requests coming into the service desk
at any given time. Previously, the LTA was using another help desk
product from Numara Software - Track-It! According to Adam Batey,
Technical Support Administrator at the LTA: "Track-It! is a great
product that has suited us well to-date and the support we've received
from Numara Software has been first-rate, but our needs have become
more complex. So, when we decided to look for a new product it made
sense to go back to Numara Software to see whether FootPrints would
fulfill our requirements. Both the volume and complexity of our IT
support requests had increased so we needed a solution with more
powerful automated workflows and a wider range of customisable
templates so that we could design a Service Desk that suited our
unpredictable needs. Numara FootPrints 8 met our criteria.

In our business the demands vary from one week to the next. For
example, the IT team can be supporting a major tournament like
Wimbledon, setting up Broadband for a week, running all the IT back
office for this high profile event and at other times we might simply
be dealing with requests at a local county level. Flexibility,
adaptability and open form design are major business drivers, and it is
really important that we keep IT resourcing costs to a minimum."

Numara FootPrints 8 was implemented in less than two weeks using
Numara's Professional Services team, who were instrumental during the
design and set up phase. In addition, the LTA was extremely impressed
with FootPrint's integration with Numara Asset Manager. Numara Asset
Manager enables the LTA to instantly view and manage end users' PC
configurations, run audits, manage software compliance and generate
inventory reports. One month on and the organisation is extremely
satisfied with the product and has already started to use Numara
FootPrints enhanced functionalities.

"Through FootPrints and Track-It! Numara Software offers best of breed
helpdesk solutions for businesses of all sizes; this is reflected in
the 50,000 companies using our software and the fact that we have over
14 million assets under management worldwide. The FootPrints 8
solution chosen by the Lawn Tennis Association, delivers enhanced
functionality levels that allow customers to increase operational
efficiencies, reduce costs, quickly implement industry best practices
and meet compliance standards" commented Andy White, Managing Director
- EMEA & APACNumara Software. "Market feedback indicates that the
latest version of FootPrints, has been successful because it enables
customers to easily adapt to changing businesses needs, without
incurring costly administration and management overheads. We expect the
Lawn Tennis Association to be just one of many UKwins that we will be
announcing before the end of 2007."

The LTA is the governing body for tennis in Great Britain, the Channel
Islandsand the Isle of Man. Its objectives are to promote and develop
tennis and adhere to and safeguard the interests of the sport and
governing body. The LTA employs 350 staff and has 170 different
locations spread around the country, with 7 key regional offices and 30
plus county offices and a number of High Performance Centres,
nationwide training facilities and the newly opened National Tennis
Centre. The National Tennis Centre provides a one-site national focus
for the sport in Great Britain, offering players the best opportunity
to realise their potential by providing world-class facilities and
back-up. The NTC was officially opened by Her Majesty the Queen, the
patron of the LTA, on 29th March 2007.

Numara FootPrints 8 was launched in September 2007. For more
information please visit www.numarasoftware.co.uk.

About Numara Software, Inc.

Founded in 1991, Numara Software Inc. (formerly Blue Ocean Software) is
a global provider of service desk management solutions for help desk
and customer support professionals who need to simplify and gain
control over their increasingly complex environments. The Numara
Software trusted solutions address critical IT and support functions,
such as customer service desk, IT help desk, asset management, software
patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints,
and more than 50,000 customer sites worldwide, Numara Software is the
service desk management leader for small to mid-sized enterprises.

Examples of customers already benefiting from FootPrints technology
include Ryanair, Payment Shield, Polaris Industries and the Special
Olympics. Track-It! customers include SONY, Ford and Rolls Royce.

CONTACT: UK sales team, Numara Software
Tel: +44 (0)800 195 2373
WWW: http://www.numarasoftware.co.uk
Paula Elliott, C8 Consulting Ltd for Numara Software
Tel: +44 (0)7894 339645
Tel: +44 (0)118 9001132
e-mail: paula@c8consulting.co.uk

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