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Interactive Intelligence: Interactive Intelligence Launches Major Upgrade to its IP Business Communications Software Platform(M2 PressWIRE Via Thomson Dialog NewsEdge) RDATE:14012008 Slough, Berks - Interactive Intelligence Inc. (Nasdaq: ININ) is releasing a major upgrade to its contact center automation and enterprise IP telephony software platform. Version 3.0 of the company's Customer Interaction Center (CIC) and Vonexus Enterprise Interaction Center (Vonexus EIC) software offers increased security, broader integration, simplified deployment and enhanced mobility features. "Interactive Intelligence has taken the key end-user concerns we hear every day and incorporated them into its latest software upgrade," said senior analyst for Yankee Group, Ken Landoline. "Particularly for organizations migrating to IP, as well as large enterprises, this new software's security and deployment enhancements are extremely beneficial." The software's new security features include support of the secure real-time transport protocol (SRTP) and transport layer security (TLS) standards, providing end-to-end call encryption. Other new security features include recording encryption, stricterpassword generation requirements, the use of public and private key certificates, and the ability to handle communications between secure and non-secure devices. "We wanted to take security a step further than what's available today by not just providing user-to-user call encryption, but encryption for inbound IVR and ACD, outbound predictive dialing, and other core communications applications," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We've also ensured our security features are specialized for voice over IP to meet customers' performance requirements." CIC and Vonexus EIC version 3.0 also include new integration to Microsoft Office Communications Server and Microsoft Exchange 2007 Unified Messaging, designed to increase user productivity by embedding call control features into the Microsoft applications. New auto-provisioning for Polycom phones, automated service updates, and an enhanced Web version of the software's desktop client are all designed to further simplify deployment for faster return on investment and increased operational efficiencies. For mobile workers, Interactive Intelligence has added Microsoft Exchange calendar integration to its Interaction Mobile Office application, along with more cost-effective speech recognition capabilities. Anew graphical client interface that supports the Windows Mobile 5.0 and 6.0 operating systems is designed to make the company's IP telephony functionality accessible via mobile devices. Interactive Intelligence first released its single-platform, standards-based unified communications software suite in 1997 to reduce the cost and complexity introduced by product portfolio vendors. CIC and Vonexus EIC 3.0 will be offered through the company's channel of more than 250 value-added resellers worldwide. The upgraded software will be available in North America by the end of Q4 2007, and in other parts of the world beginning in Q1 2008. CIC and Vonexus EIC core pricing does not increase with the introduction of version 3.0. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 2,500 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies. Interactive Intelligence employs more than 550 people and is headquartered in Indianapolis, Indiana. The company has five global corporate offices, with additional sales offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: http://www.inin.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. CONTACT: Melissa Cowdry, Interactive Intelligence Tel: +44 (0)1753 418821 e-mail: [email protected] Sarah Brambley/Ross Hignett The Whiteoaks Consultancy Tel: +44 (0)1252 727313 e-mail: [email protected] Ross Hignett Media & Analyst Relations Specialist The Whiteoaks Consultancy Tel: +44 (0)1252 727 313 x 237 Fax: +44 (0)1252 727 314 e-mail: [email protected] WWW:http://www.whiteoaks.co.uk ((M2 Communications Ltd disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected])). Copyright ? 2008 M2 Communications Ltd. |