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VPI Helps DC Unified Communications Center Garner NASCIO Outstanding Achievement Award(Wireless News Via Thomson Dialog NewsEdge) VPI (Voice Print International), a provider of integrated interactions recording and proactive workforce optimization (WFO) applications, earlier this month announced that its technology contributed to the District of Columbia Unified Communications Center's Recognition Award from the National Association of State Chief Information Officers (NASCIO). The National Association of State Chief Information Officers (NASCIO) selected 11 state IT initiatives in 10 categories to receive 2007 Recognition Awards for Outstanding Achievement in the Field of Information Technology in State Government. The District of Columbia Unified Communications Center won in the category of Business Continuity and Disaster Recovery. VPI's interactions telephone and trunked radio recording software is part of a solution fielded by Science Applications International Corp. at the District of Columbia Unified Communications Center in 2006. "SAIC is dedicated to delivering best-value services and solutions based on innovative applications of science and technology," said Mark Dillon, SAIC assistant vice president and project manager. "We have an uncompromising commitment to providing our customers with quality technical products and services. By teaming with VPI, we have been able to provide the District of Columbia Unified Communications Center with state-of-the-art recording technology to meet their specific needs and IT environment." NASCIO's Recognition Awards Program features several categories, updated for 2007 to reflect the wide range of IT projects currently under development within state governments. Emphasis was placed on recognizing programs that exemplify best practices, support the public policy goals of state leaders, assist government officials to execute their duties and provide cost-effective services to citizens. State government projects and initiatives from each of the 50 U.S. states were eligible to be nominated for these prestigious annual awards. Criteria for selection included a description of the business problem and solution including length of time in operation; significance of the project to the improvement of the operation of government; and the public value of the project encompassing benefits realized by service recipients, taxpayers, agency or state, and documented outcomes such as return on investment or cost avoidance data. "State information technology best practices should be promoted and shared," said Deputy Director of Information Technology, State of Oklahoma and NASCIO Awards Committee Chair, Joe Fleckinger. "NASCIO's Recognition Awards Program highlights leadership, innovation and collaboration. The program provides a showcase of successful initiatives from across the nation and encourages state governments to continue to focus on efficiency, excellence and quality service to citizens." The interactions recording solution implemented by the District of Columbia Unified Communications Center is one module from VPI's Prioriti Interactions Suite. The tightly integrated suite offers solutions for interactions recording, call taker quality review, real-time, consolidated reporting, call taker eCoaching, keyword spotting, and workforce management. It has been recognized with numerous industry awards for its advanced technology and innovative design. "The District of Columbia Unified Communications Center has raised the bar in its unyielding commitment to excellence," said Chris Morrissey, VPI's vice president of sales and marketing. "We are honored and deeply gratified to know that our technology played a part in this organization's success." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright 2007 Wireless News |