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Numara Software Celebrates Second Anniversary
TAMPA, Fla. --(Business Wire)-- Numara Software, Inc., a leader in service desk management solutions for IT professionals, this month celebrated its second anniversary under the Numara Software name.
The company recorded several major milestones which have contributed to its unprecedented year over year growth. Key among those were: the acquisition of UniPress Software and the FootPrints line of web-based service desk software; the launch of new versions of its flagship products, Numara Track-It! and Numara FootPrints; its inaugural User Conference; expansion into new, international markets; and industry award recognition for the worldwide adoption of its product suite.
"Organic growth and growth through acquisition fueled our revenue and profitability momentum," said David Weiss, CEO of Numara Software. "Industry analysts and customers agree that we are in our strongest position yet, currently outpacing the market by a significant percentage. We attribute this to the strength of our team and continued commitment to address critical IT and customer support issues for companies large and small."
Acquisition Makes News
In September of 2006, Numara Software acquired UniPress Software, developer of the FootPrints web-based service desk software, to increase its depth and breadth of service offerings and to extend its presence in the mid-market sector. To date, Numara Software serves more than 50,000 customers worldwide, and is the only company of its size solely focused on service desk management.
Product Portfolio Amplified
The launch and adoption of the next generation of its award-winning solutions, including its newest releases of Numara Track-It! 8 and Numara FootPrints 8, have contributed to record-breaking success.
In April, 2007, Numara Software introduced Numara Track-It! 8, the latest version of the world's most widely-installed help desk and asset management solution. Since then, the company has experienced a record number of upgrade downloads from customers and prospects, with more evaluation requests than any other software release in the company's 15-year history. Designed to be the easiest solution to learn and use, Numara Track-It! 8 sets a new standard for usability, personalization and productivity. Customers ranging from SMBs, with a relatively low number of assets to manage, to large enterprises, with more complex needs, use Numara Track-It! to track and analyze their helpdesk and IT support, asset management, purchasing and inventory information. Numara Track-It! 8 is offered in three editions (Enterprise, Professional and Standard) and. supports five languages (English, German, Spanish, French and Portuguese). A fully functional trial version of the Enterprise edition can be downloaded at www.numarasoftware.com/demo.asp.
Released in September of 2007, the latest version of Numara FootPrints 8 offers unequaled time to productivity. Still a 100 percent web-based service desk management solution, it features streamlined ITIL enablement tools, powerful workflow automation, bold usability enhancements and advanced customization options. Its ease of implementation and configuration make it the most comprehensive and flexible solution on the market, allowing organizations to more easily integrate their business and IT processes. Numara FootPrints 8 recently earned the PinkVerify(TM) Service Support Certification for ITIL(R)-compatibility by Pink Elephant - an independent, vendor-neutral organization that objectively assesses service management tools for ITIL compatibility. Numara FootPrints 8 is also offered for eService and as a hosted solution. A fully functional trial version can be downloaded at www.numarasoftware.com/products.asp.
Customers Rave About User Conference
Held this past October, the 2007 Numara Software User Conference welcomed hundreds of customers from 18 countries from around the world to learn new techniques and improve their skills and knowledge of Numara Software solutions. The company's inaugural user conference offered more than 50 sessions on optimizing service desk, help desk and asset management with multiple business tracks focused on service management best practices and increasing operational efficiency. The three-day event, held in Orlando, FL, included keynote addresses from industry analysts, Numara Software subject experts and customers. Among the notable speakers was renowned author Daniel E. 'Rudy' Ruettiger - who delivered a motivational speech. Ruettiger is best known for his inspiring football career at Notre Dame University in the 1970s - immortalized in the 1993 major motion picture, Rudy.
"I really enjoyed the conference and found the opportunity to meet one-on-one with Numara Software experts extremely helpful," said Lloyd "Chris" McNeil, Director of Support Services of St. Francis College. "The speakers were so knowledgeable and approachable. It was a great event."
For a detailed perspective on this year's conference, visit John Ragsdale's blog: http://jragsdale.wordpress.com/2007/10/08/live-from-the-2007-numara-so ftware-user-conference/#more-104 (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.) Ragsdale is the Vice President of Research for Service and Support Professionals Association (SSPA) and served as a keynote speaker.
Company Continues to Expand Abroad
Numara Software continued to build its brand presence globally by opening localized offices in several major international markets, including France, Spain, Germany, Sweden, South Africa and Australia. Although the company had been doing business in these countries for many years via resellers, the new in-country offices allow Numara Software tailor its solutions to local language, processes, culture and regulations. New regional websites feature local dialects and content pertinent to the needs of the customers and prospects in a specific territory
Industry Recognizes Flagship Products
Since its inception, Numara Software has been recognized with a host of industry accolades. Highlights from the past two years include:
November 2007 Numara FootPrints 8
Product of the Year (for the last 5 of 7 years)
Customer Interaction Solutions magazine (www.cismag.com)
August 2007 Numara Track-It! 8
Innovation award
TMC Labs
July 2007 Numara Software
Best in Class Customer Service for Help Desk Solution &
First Class Customer Service Award for its Multi-channel
Solutions
ContactCenterWorld.com
March 2007 Numara Track-It! 8
Reader's Choice Winner: Best School Network
Administration Software
eSchool News
April 2007 Numara FootPrints
CRM Excellence award
Technology Marketing Corporation's (TMC) Customer
Interactions Solutions magazine (www.cismag.com)
December 2006 Numara Track-It!
Most Popular Software Among Law Firms for Auditing &
Trouble Tickets
International legal Technology Association
November 2006 Numara Software
"Recognized Innovator" for improving the way companies
provide customer service and support
SSPA
October 2006 Numara Software
Readers' Choice Award Winner
Windows IT Pro
May 2006 Numara Track-It!
Readers' Choice - Preferred Product for compliance and
asset management
Redmond Magazine
Numara Software
Peak Performer Award for Marketing Excellence
SMEI Tampa Bay (Sales & Marketing Executives
International
February 2006 Numara Track-It!
"Strong Performer" - small service desk management
Forrester Wave: Service Desk Management Tools
"We are extremely humbled by the recognition that we have received in the industry," continued Weiss. "Since our beginnings in 1991, our focus has always been to build the most robust suite of service desk management tools to serve the needs of our customers at a value price point. By continuing to anticipate and address market needs, mitigate challenges faced by IT professionals and expand our product footprint, Numara Software will assuredly play a defining role in the industry for years to come."
About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.
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