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CallMiner Receives 2007 Product of the Year Award
CallMiner (News - Alert) Eureka! Honored for Outstanding Innovation
Fort Myers, FL (December 6, 2007) � CallMiner, a leading developer of advanced speech analytics software, today announced that CallMiner Eureka! has received a 2007 Product of the Year Award from Technology Marketing Corporation�s (TMC (News - Alert)®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
CallMiner Eureka! is the only speech analytics solution to analyze 100% of every recorded conversation between a company�s customers and agents, including word, speech patterns, acoustic data and meta-data, automatically delivering a complete view of every interaction. This enables companies to use the information learned to improve key business operations, including marketing effectiveness, agent quality, customer satisfaction and overall sales performance.
�We are honored to win a Product of the Year nod from the editors at Customer Interaction Solutions, as it further demonstrates the fact that we are delivering the most sophisticated and comprehensive speech analytics solution available in the market today,� said Jeff Gallino, CallMiner chairman, co-founder and CTO. �In addition, by selecting a solution like CallMiner Eureka!, the editors are validating the importance of speech analytics functionality to truly understand customer/agent interactions so companies can enhance their customers� experience and positively impact operational effectiveness.�
�CallMiner has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from CallMiner in the future,� said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. �For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements.�
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions� 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About CallMiner
CallMiner is the leading provider of speech analytics solutions that provides customer intelligence from recorded conversations. CallMiner Eureka!, the company�s flagship product, is the only speech analytics solution that automatically and accurately discovers the content, context and purpose of the entire conversation and of every call, enabling companies to understand why customers call and how agents respond. With this knowledge CallMiner customers are able to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. CallMiner, founded in 2002, is headquartered in Southwest Florida with leading institutional investors that include Inflexion Partners, Intersouth Partners, Sigma Partners, Village Ventures, and In-Q-Tel (News - Alert). For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and IMS Magazine. TMCnet, TMC�s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
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