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MicroAutomation Improves Wellness Programs with Hosted Application
MANASSAS, VA- November 29, 2007 � MicroAutomation (News - Alert), a leading systems integrator of call center solutions, announced that they are now marketing a hosted, automated solution for use in Healthcare Insurance companies Wellness and Disease Management Programs. MicroAutomation has partnered with Message Technologies (News - Alert), Inc. (MTI), based in Atlanta GA, to provide hosting services for the solution.
The Automated Health Coach solution provides beneficiaries with specific information to help them better manage their quality of life and/ or long-term healthcare issues. The partnership between MicroAutomation and MTI enables the Automated Health Coach solution to be implemented as a hosted solution, eliminating all capital budget expenses for healthcare insurance providers.
�The Automated Health Coach is an increasingly central part of any progressive health company�s Wellness strategy,� said Suresh Gursahaney, Founder and Chief Technology Officer. �Now preventative approaches can be put into action using the existing call center infrastructures of healthcare insurance providers. Plus, the solution is 100% HIPAA compliant which insures the same high levels of beneficiary confidentiality. It gives healthcare companies more options to work with when enhancing their preventative medicine programs.�
�Not only can the Automated Health Coach be easily integrated into an existing call center infrastructure, but now it can be deployed as a hosted solution in addition to premise-based options,� said Darrell Knight, President of MTI. �Expanding the solution to include a hosted option greatly increases the ability of healthcare insurance providers to test out and see for themselves the benefits of our joint solution without having to invest any capital budget.�
The Health Coach solution educates beneficiaries on ways to better manage their health and assists in personalized long-term disease management with helpful reminders for nutrition, exercise and medication - empowering individuals in their healthcare decisions. The solution also provides the business benefit of reducing claims costs by focusing on proactive healthcare and preventative disease management. It can also reduce the amount of incoming calls for companies by addressing requests for basic information.
About Message Technologies, Inc.
Message Technologies, Inc. (MTI) enables companies to improve business performance with Interactive Voice Response (IVR ) and speech technologies. For more than 12 years, they have hosted IVR applications and successfully handled millions of calls for companies throughout North America. They are experts in VoiceXML (News - Alert) hosting, and handle every part of the speech self-service infrastructure including trunk and platform provisioning, business continuation planning, monitoring, web access, physical and logical security, co-location and live-agent services. www.messagetech.com
About MicroAutomation, Inc.
MicroAutomation is a full service integrator of contact center solutions and provides a broad range of professional services. MicroAutomation�s solutions are based on enhancing the caller experience through speech-enabled IVR, improving live agent efficiency through CTI and providing Analytical tools to report on, manage and refine each solution element to maximize the overall performance of call centers worldwide. For more information, visit us at www.microautomation.com.
Interactive Voice Response (IVR) | X | | A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more |
Computer Telephony Integration (CTI) | X | | CTI or computer telephony integration is the linking of computing systems with telephone systems. The caller is connected via telephone companies to a customer ACD-PBX. The ACD-PBX passes the teleph...more |
Co-location (COLO) | X | | A data center where multiple telecommunications or network service providers locate their connections adjacent at the physical layer to each other's Points Of Presence (POP). Also sometimes refered to...more |
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