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Intervoice Intros Speaker Verification with New Banking Application(Wireless News Via Thomson Dialog NewsEdge) Intervoice announced the availability of its banking application with speaker verification. Government regulations, coupled with the growth of identity fraud, are driving market awareness and the need for enhanced security, making features like speaker verification critical to institutions and individuals that are increasingly concerned about protecting their assets and account information. Intervoice said that its Banking 4.0 solution is working to combat this crisis by helping financial institutions offer their customers more secure access to personal data. According to a recent U.S. Justice Department report, identity theft has surpassed drug trafficking as the number-one crime in the United States. In 2006 alone, 8.9 million U.S. adults were victims of identity fraud1. Call centers and IVR systems are particularly vulnerable as existing methods of confirming the identity of callers are now considered less secure than access provided by the Internet. Federal regulations provide specific guidance on authentication in an Internet banking environment, including high-risk services performed through telephone banking systems and call centers attached to financial institutions. Recent studies conclude that most consumers would enroll their voiceprint with their financial institution, for example, if given the opportunity. Intervoice Banking 4.0 offers new mechanisms like speaker verification to deliver account information to the customer/member and protects customer accounts through increased account access security. "Intervoice has long been a leader in providing self-service solutions for the financial services industry, and we are keenly aware of the vulnerabilities inherent in phone banking," said Ken Goldberg, senior vice president, marketing, alliances and corporate development, Intervoice. "Customers are responding enthusiastically to the addition of voice authentication to our already robust banking offering, and we will continue to develop enhancements that foster safe, convenient and cost-effective voice self-service to our customers and, by extension, to their consumers." Out of the box, the company noted, Intervoice Banking gives financial institutions a way to provide voice self-service to its customers, either through speech or touchtone. Customers calling into the system can verbally identify themselves, their account and their requests without having to traverse complex menus. Customers benefit from being able to interact with a friendly, conversational system that provides anytime, anywhere access to account information. In addition, the 4.0 version of Intervoice Banking further enriches the set of available features and adds powerful new security options for reducing risk and enabling compliance. Intervoice is a provider of scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright 2007 Wireless News |