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Intervoice Intros Speaker Verification with New Banking Application
(Wireless News Via Thomson Dialog NewsEdge)
Intervoice announced the availability of its banking application with
speaker verification.
Government regulations, coupled with the growth of identity fraud, are
driving market awareness and the need for enhanced security, making
features like speaker verification critical to institutions and
individuals that are increasingly concerned about protecting their
assets and account information.
Intervoice said that its Banking 4.0 solution is working to combat this
crisis by helping financial institutions offer their customers more
secure access to personal data.
According to a recent U.S. Justice Department report, identity theft
has surpassed drug trafficking as the number-one crime in the United
States. In 2006 alone, 8.9 million U.S. adults were victims of identity
fraud1. Call centers and IVR systems are particularly vulnerable as
existing methods of confirming the identity of callers are now
considered less secure than access provided by the Internet. Federal
regulations provide specific guidance on authentication in an Internet
banking environment, including high-risk services performed through
telephone banking systems and call centers attached to financial
institutions. Recent studies conclude that most consumers would enroll
their voiceprint with their financial institution, for example, if
given the opportunity. Intervoice Banking 4.0 offers new mechanisms
like speaker verification to deliver account information to the
customer/member and protects customer accounts through increased
account access security.
"Intervoice has long been a leader in providing self-service solutions
for the financial services industry, and we are keenly aware of the
vulnerabilities inherent in phone banking," said Ken Goldberg, senior
vice president, marketing, alliances and corporate development,
Intervoice. "Customers are responding enthusiastically to the addition
of voice authentication to our already robust banking offering, and we
will continue to develop enhancements that foster safe, convenient and
cost-effective voice self-service to our customers and, by extension,
to their consumers."
Out of the box, the company noted, Intervoice Banking gives financial
institutions a way to provide voice self-service to its customers,
either through speech or touchtone. Customers calling into the system
can verbally identify themselves, their account and their requests
without having to traverse complex menus. Customers benefit from being
able to interact with a friendly, conversational system that provides
anytime, anywhere access to account information. In addition, the 4.0
version of Intervoice Banking further enriches the set of available
features and adds powerful new security options for reducing risk and
enabling compliance.
Intervoice is a provider of scalable, switch-independent software and
professional services that power standards-based voice portals,
multi-channel IP contact centers, and next-generation mobile-enhanced
services.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright 2007 Wireless News
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