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Frost & Sullivan Lauds EdenTree's Continuously Evolving Product and Customer Service Standards in the Lab Test and Measurement Market
PALO ALTO, Calif. --(Business Wire)-- Frost & Sullivan selected EdenTree Technologies as the recipient of the 2007 Global Frost & Sullivan Award for Customer Value Enhancement in the world lab test and measurement market.
The company's desire for excellent customer satisfaction is evident in its introduction of user-friendly products, offer of various first-rate support services, and maintenance of a collaborative relationship with customers throughout the product lifecycle.
"The company's lab automation product portfolio is aimed at helping network equipment manufacturers, service providers, and enterprises test networks and networking equipment on a very large scale," says Frost & Sullivan Industry Manager Jessy Cavazos. "To further enhance its value proposition, EdenTree works diligently to alleviate any concerns faced by its customers, and is quick to address any potential challenges that end users may face."
EdenTree's flagship product, Lab Manager is a software platform for managing, scheduling, configuring, and tracking network lab resources. It was developed in collaboration with its early customers, which has helped EdenTree anticipate customer needs and has enabled those customers to focus on their core competencies and more important tasks. Lab Manager reduces test times, optimizes test resources, fosters repeatability and consistency, and facilitates remote access by offshore personnel.
Configuration Manager, another leading product from EdenTree, is a completely customer-driven technology that automates the setup, archiving, and restoration of various computer images. It is used in software test labs and makes it possible to restore automatically within minutes the computer configurations that otherwise take hours or days to set up manually.
By incorporating customer-driven features, such as the queue-based scheduler, in the Lab Manager platform, EdenTree has cemented its relationships with specific customer segments by improving client satisfaction. The company has rapidly established and sustained close association with several lab automation technology leaders, most of which were early clients.
"Another area in which EdenTree works closely with its customers is in the building of customized business cases for lab automation, which is performed at no cost to the client," notes Frost & Sullivan Research Analyst Juan Rosales. "Recognizing the importance of analyzing the return on investment for such novel solutions, EdenTree invested in an advanced simulation software package and hired an operations specialist to work closely with customers."
Frequent customer feedback ensures that EdenTree is always in the loop regarding key trends that drive communications test equipment. The company has been working toward pleasing customers that are disgruntled with expensive traditional solutions that do not offer increasing returns to scale.
"EdenTree provides a graphical user interface that focuses on the lab devices required by the user, and the Lab Manager transparently and intelligently connects those devices through interconnected switches that make up the lab infrastructure," adds Rosales. "It eliminates the bottleneck of manual re-cabling and allows automated testing to be fully optimized."
Using EdenTree's solutions, customers can ensure that their assets are accounted for. They can easily obtain details about their utilization, including the percentage of the time they are utilized for, the person who used them, and the test configurations at the time of use.
Each year Frost & Sullivan presents this Award to the company that has demonstrated the ability to expand the customer base, while maintaining its existing installed base, with more innovative value creation and enhancement strategies than competing vendors. The Award recognizes the company's successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers' stated needs and requirements. Such innovation is expected to significantly improve customer interaction and contribute to customer satisfaction.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About EdenTree Technologies
EdenTree Technologies has been providing lab management and automation solutions to network equipment manufacturers, service providers, and enterprises since 2003. EdenTree's Lab Manager, the Lab Operating System(TM) and leading software platform for managing, configuring and scheduling lab resources, is used by industry-leading companies including Cisco Systems, Hitachi Data Systems, Ericsson, Verizon, Sprint and AT&T, helping them to reduce testing time and costs, increase leverage of equipment investments, and improve asset tracking. EdenTree brings an unprecedented level of speed, efficiency, and productivity to network labs, by eliminating manual reconfigurations, enabling remote access, automating repetitive processes, and storing test configurations. For more information, please visit http://www.edentreetech.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information, visit http://www.awards.frost.com.
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