[October 08, 2007]

France Telecom selects Telcordia

(Total Telecom Via Thomson Dialog NewsEdge) France Telecom Selects Telcordia for Service Quality Analysis Orange UK is First France Telecom Network to Deploy Telcordia Solution to Enhance the End-User Experience for Customers London, UK October 8, 2007 With more than 100 million mobile customers throughout Europe, the France Telecom Group operates in some of the worlds most competitive markets. To increase revenue, reduce churn and maintain its competitive edge, France Telecom has selected Telcordia Technologies as its preferred vendor for service quality analysis. Orange UK is the first France Telecom property to deploy Telcordia Service Director, which analyses disparate network and operational data to present a consolidated view of service degradations and their impact on customers. This capability will help Orange UK improve customer satisfaction by continually monitoring user experiences and taking pre-emptive action to correct problems before they become noticeable to customers. Service Director is part of the Telcordia Service Management Suite. Orange UKs deployment of Service Director builds on its existing, highly successful relationship with Telcordia Operators worldwide turn to Telcordia when they need innovative, robust and flexible solutions that address todays biggest challenges, said Michael Anderson, President, Global Solutions, Telcordia. One of those challenges is service management. Telcordia Service Director gives savvy operators the ability to harness the power of service management to increase revenue, reduce churn and strengthen their competitive edge. With Service Directors end-to-end view of and control over services, those operators can continue to put customers first by ensuring consistently high quality of service for popular applications such as mobile TV and e-mail, as well as fixed-mobile services. Telcordias leadership in the customer service assurance (CSA) space has been recognised by a variety of independent analyst firms. In June 2007, Telcordia was named the 2006 Stratecast Global Customer Service Assurance Market Leader, which recognises the company that has achieved the highest level of revenue in the CSA space. In response to current market priorities, the focus of this leadership has been the service management aspects of service assurance. The Telcordia Service Management Suite is a comprehensive solution that enables mobile operators to maximise their customers' service experience from the network core to the device, offering a key competitive differentiator that helps drive customer loyalty and increase service usage. The suite consists of the newly launched Telcordia Device Director, a unique service assurance solution that analyses and reports actual device usage, configuration and performance, as a logical extension of its market-leading network service assurance solution, Telcordia Service Director. More information on the Telcordia Service Management Suite, Telcordia Device Director and Telcordia Service Director can be found at www.telcordia.com/portfolios/service_management/index.html. General information about Telcordia can be found at www.telcordia.com. About Telcordia Telcordia Technologies, Inc. is a leading global provider of telecommunications network software and services for IP, wireline, wireless, and cable. As the industry continuously evolves, Telcordia has the experience and reach to deliver the critical elements of success to help communication providers worldwide deploy innovative and profitable new services via any network or device while helping carriers aggressively reduce costs and grow revenues. Telcordia is headquartered in Piscataway, N.J., with offices throughout North America, Europe, Asia, Central and Latin America. (www.telcordia.com) # # # Contacts: Sharon Oddy Telcordia Technologies, Inc. +1 732-699-4203 oddys@telcordia.com Simon Marshall Mi liberty Ltd +44 (0) 207 751 4444 simon@libertycomms.com

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