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| [September 26, 2007] |
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Appliance Warehouse Maximizes Field Service Performance Using Mobile Applications
NEW YORK --(Business Wire)-- Vettro (www.vettro.com), the global leader in mobile on-demand business applications, today announced that Appliance Warehouse has completed a national deployment of Vettro 360 for Service & Repair mobile applications to maximize the effectiveness of service operations and performance in the field. Appliance Warehouse, the nation's leading provider of rented washers, dryers, and other domestic household appliances, has synchronized its mobile workforce with its backend expenditure system to enable the processing and closing of work orders within minutes of job completion while on the road to avoid delays and inaccuracies with delivery, service and repair. Accessing and processing real-time account information from mobile devices has eliminated the associated office administration and has transformed service and delivery branches into truly paperless offices.
More than 120 Appliance Warehouse service and delivery personnel in 40 branches across the U.S. are deployed with mobile applications that connect them to office systems and databases in real-time. Vettro's out-of-the-box software applications integrated seamlessly with Appliance Warehouse's legacy IT infrastructure, which leverages Motorola i615 phones for field workers and a customized backend CRM system developed in-house. For the trial deployment in the Dallas headquarters, Vettro was connected to Appliance Warehouse's backend and running on mobile devices within two weeks. Vettro's on-demand mobile infrastructure enables deployment of new business applications in days. Most recently, Appliance Warehouse added Bluetooth barcode scanning for its workers to bypass digital input on devices.
"When looking for a solution, the pricing and infrastructure investment required by competing vendors would have prohibited us from growing at a healthy pace. We needed a solution that was adjusted easily to the IT infrastructure we already had in place," said John Medley, IT Manager, Appliance Warehouse. "Vettro provides the best solution for running our operations efficiently while simultaneously providing high-level service to our customers. Because workers can use Vettro to process orders, scan equipment and close jobs from the field, it drastically cuts down the administrative burden and bypasses the time spent transferring paper records."
Previously, employees had to process all work via paper, which was time consuming and provided room for inaccuracies. Delays occurred because the top priority of delivery servicemen is meeting with customers, and not administration. During billing at the end of the month, there could be over 700 work orders still open. Now, workers log-in to the Vettro application throughout the day to receive and relay all job updates on the spot. The information is updated on the backend system and the mobile device in real-time, with GPS pings also being received every 15 minutes for change of status, scan ID of equipment, job close, and billing activation.
"Today's mobile workforce makes tremendous contributions to their enterprise, and deserves solutions built around their real-time requirements rather conventional desktop extensions," said Joe Rymsza, president and CEO of Vettro. "Appliance Warehouse has invested the time and resources to arm its workers with the right mobile application to maximize productivity and service levels. It is truly leveraging mobility as a strategic business investment."
About Vettro
Vettro is the preferred mobile application provider of Global 2000 businesses. The company's Vettro 360 mobile application core provides enterprises with a highly configurable application architecture that combines the benefits of a single, standards-based mobile platform with rapidly deployable workflow-focused applications. Backed by premier carrier, device, and Independent Software Vendor partners, Vettro's suite of mobile applications keeps field service, IT helpdesk, pickup and delivery, and sales workers stay productive at close to 300 leading enterprises including Bell Mobility, BostonCoach, Carillion, Carey Limousines, Cigna, Clemson University, Cytyc, General Electric, Honeywell, Merrill Lynch, SuperShuttle, and YRC Worldwide. For more information, visit http://www.vettro.com.
Copyright (C) 2007 Vettro Corp. All rights reserved.
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