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Nortel: Metrogas Chile Deploys Unified Communications Solution with
Nortel and Microsoft Unified Communications Facilitates Instant
Collaboration, Furthering Productivity and Mobility
(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:25092007
SANTIAGO, Chile - Metrogas S.A., the largest natural gas distributor in
Chile, has implemented an advanced unified communications solution
including products and services from Nortel* [NYSE/TSX: NT] and
Microsoft. With this upgrade to unified communications, Metrogas will
now benefit from incorporating IP technology with desktop applications
to facilitate instant collaboration among its employees that furthers
productivity and efficiency.
Metrogas' customer contact center is expected to benefit the most from
the new unified communications solution through reduced response times
to customer requests, while improving the quality of those responses to
help increase sales, customer retention and satisfaction.
"One of the reasons we were most interested in integrating our
communications platform with our data infrastructure was to help
diminish the gap between incoming calls and the time to delivery of
services," said Carlo Rojas, chief of technology innovation at
Metrogas. "This innovative unified communications solution with Nortel
and Microsoft allows our representatives to receive telephone calls
anywhere they may be at anytime. This alignment between telephony and
data is crucial to improve response times."
"Through our alliance with Microsoft, we are able to provide Metrogas a
solution that delivers competitive advantage by simplifying and
transforming its business communications," said Alejandro Bourg,
director, Nortel and Microsoft Alliance for Nortel in the Caribbean and
Latin America. "And Nortel has teamed with local partners to provide
Metrogas with a smooth transition from its traditional phone system to
a reliable, feature-rich, software-based solution designed to help
improve productivity and reduce costs."
"For Microsoft each relationship is unique, and starts with developing
a shared vision for delivering value to customers.
Our unified communications solution with Nortel really breaks down the
barriers between voice, email, conferencing, video, and instant
messaging for our customers," said Antonio Budia, regional product
manager for Microsoft Latin America. "This cost-effective solution
makes the most of the technology that each company has to offer the
market. It really is the complete convergence of desktop office
functionality with advanced voice services."
The IP application will integrate more than 30 percent of Metrogas'
headquarters, factory and executive divisions, and will provide high
mobility to the sales area, which will be permanently available through
PDA's or RIM Blackberry devices with audio, video, voice messages and
e-mail capabilities.
The Nortel and Microsoft Innovative Communications Alliance unified
communications solution is based on Microsoft Office Live
Communications Server 2005 and its client application, Microsoft Office
Communicator 2005, along with Nortel Communication Server 1000E and
Nortel CallPilot unified messaging. Using core integration services
from the Nortel Global Services portfolio, these products are combined
to deliver full-featured telephony and unified communications
capabilities.
Since the formation of the Innovative Communications Alliance in July
2006, customers have purchased and deployed more than 430,000 licenses
of the joint technology.
Nortel's Global Services portfolio includes a full range of
applications, implementation, management and support for end-to-end
multi-vendor, multi-technology networks.
About Metrogas S.A.
Metrogas S.A. is a Chilean company that distributes Natural Gas to most
parts of Santiago and the Metropolitan Region.
Metrogas takes care of the environment and is a company that is open to
new business opportunities. Metrogas was recognized for two consecutive
years as "Best Service Company" by Pro Calidad, strategic alliance of
Adolfo Ibnez University, Adimark and the Productivity and Quality
National Centre.
About Microsoft Founded in 1975, Microsoft (Nasdaq "MSFT") is the
worldwide leader in software, services and solutions that help people
and businesses realize their full potential. Note to editors: If you
are interested in viewing additional information on Microsoft, please
visit the Microsoft Web page at http://www.microsoft.com/presspass on
Microsoft's corporate information pages. Web links, telephone numbers
and titles were correct at time of publication, but may since have
changed. For additional assistance, journalists and analysts may
contact Microsofts Latam PR Agency through:
http://www.microsoft.com/latam/prensa
About Nortel Nortel is a recognized leader in delivering communications
capabilities that make the promise of Business Made Simple a reality
for our customers. Our next-generation technologies, for both service
provider and enterprise networks, support multimedia and
business-critical applications. Nortel's technologies are designed to
help eliminate today's barriers to efficiency, speed and performance by
simplifying networks and connecting people to the information they
need, when they need it. Nortel does business in more than 150
countries around the world. For more information, visit Nortel on the
Web at www.nortel.com. For the latest Nortel news, visit
www.nortel.com/news.
Certain statements in this press release may contain words such as
"could", "expects", "may", "anticipates", "believes", "intends",
"estimates", "targets", "envisions", "seeks" and other similar language
and are considered forward-looking statements or information under
applicable securities legislation. These statements are based on
Nortel's current expectations, estimates, forecasts and projections
about the operating environment, economies and markets in which Nortel
operates. These statements are subject to important assumptions, risks
and uncertainties, which are difficult to predict and the actual
outcome may be materially different from those contemplated in
forward-looking statements. For additional information with respect to
certain of these and other factors, see Nortel's Annual Report on
Form10-K, Quarterly Reports on Form 10-Q and other securities filings
with the SEC. Unless otherwise required by applicable securities laws,
Nortel disclaims any intention or obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise.
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel
Networks.
Use of the terms "partner" and "partnership" does not imply a legal
partnership between Nortel and any other party.
CONTACT: Sarah Aldana
Tel: +954 851 8217
e-mail: sarahal@nortel.com
Bo Gowan
Tel: +972 685 8278
e-mail: bogowan@nortel.com
Pilar Metzler
Tel: +954 883 3772
e-mail: pilar.metzler@porternovelli.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
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Copyright 2007 M2 Communications Ltd.
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