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Keynote Launches Voice Perspective 2.0
(Wireless News Via Thomson Dialog NewsEdge)
At VoiceCon San Francisco 2007, Keynote Systems, a provider of mobile
and Internet test & measurement services, announced Keynote Voice
Perspective 2.0.
The new version of Keynote's test and measurement service for assessing
VoIP service quality leverages a public caller agent infrastructure
that offers a geographically distributed view of the customer's voice
service quality experience dialing into a contact center or business
that has implemented a VoIP-based telephone system. The service is
expressly positioned for use by contact centers and enterprise
companies who have installed a VoIP-based system and need to ensure an
optimal quality calling experience for customers dialing into their
offices.
Today's announcement underscores both the importance of assessing VoIP
call quality from the end user perspective and the continued fast
growth of VoIP-based telephone systems being implemented within contact
centers and enterprise businesses around the world.
Voice Perspective 2.0 will help contact centers and businesses improve
the voice quality delivered to customers whether or not the call is
originating either from a traditional PSTN landline-based phone or an
IP-enabled phone. This is an important distinction as most VoIP calls
today travel over hybrid networks. Keynote stands alone in its ability
to measure customer experience of voice service quality for such a
hybrid network from the end user perspective.
The proprietary technology for Voice Perspective was developed when
Keynote conducted two groundbreaking competitive intelligence studies
in 2005 of VoIP quality and addressed the need to monitor the quality
of voice calls from the end user perspective across IP data networks.
Voice Perspective is the only monitoring service that measures the
complete voice path as it travels to and from end users through
adapters, access networks, core networks, IP-PSTN gateways and IP-PSTN
networks. The unique service allows measurement of call quality between
two end points regardless of whether the calls are VoIP to VoIP or
hybrid calls, e.g., VoIP calls passing through PSTN, the traditional
switched telephone network.
Voice Perspective helps contact centers and enterprise companies focus
on the customer experience by measuring voice quality as close as
possible to the actual end user. By monitoring voice quality from
end-to-end, subscribers to the service will gain insights to fine tune
their network infrastructure, reduce outages and improve call quality.
"Contact centers and enterprise companies adopting VoIP technology need
to be pro-active in ensuring they are providing toll-quality calls to
their customers. This will help them avoid dissatisfaction from their
customer base and safeguard their brand image," said Rajeev Kutty, VoIP
product manager at Keynote. "By making our on-demand test & measurement
network available for VoIP monitoring, companies no longer have to
guess about the quality of their phone service; with Keynote they can
be sure they are getting the service they signed-up for."
Keynote Voice Perspective 2.0 is available at the end of October, the
company noted in a release.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright 2007 Wireless News
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