TMCnet News
Sify and Aspect Team on Contact Center Solution for India Market TMCnet Contributing Editor Sify has launched a new hosted contact center solution based on a platform from Aspect Software (News - Alert). The two companies are teaming up to deliver what they describe as a best-of-breed solution for contact centers in India.
P J Nath, executive president at Sify, said the new solution represents the next generation of technology for contact centers, offering the flexibility of hosted, pay-per-seat pricing. Using this technology, companies can focus on managing their core functions and operations instead of installing, managing, and maintaining the complex infrastructure of a contact center. Sify and Aspect are enabling companies to save a bundle on capital outlays.
The technology also lets contact centers unify interactions across the Web, mail and voice channels while managing customer interactions more efficiently.
This offering completes Sify’s comprehensive product portfolio for the international contact center in India. The company believes that the solution will also enable growth of the domestic contact center industry by making possible cost-effective regionalized operations for both large and small enterprises.
Sify is an India-based provider of Internet, network and e-commerce services. It offers g end-to-end solutions with a comprehensive range of products delivered over a common Internet backbone infrastructure.
Aspect Software is a global provider of contact center solutions.
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Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.
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