[August 16, 2007] SONY SIGNS ON WITH VENTUS TO PROVIDE OUTSOURCING SERVICES Tweet MAHWAH, NJ (August 9, 2007) – ePLDT Ventus, a provider of cost-effective, offshore call center outsourcing solutions today announced it has been awarded a contract to handle technical service support calls for Sony’s personal audio/video, digital imaging and VAIOÒ notebooks and desktop computers. Sony Corporation of America, based in New York City, is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. “Sony chose Ventus because of our Telco expertise and professional management team,” said Bobby Ferrante, Director, Ventus North America. “Our reputation in the industry and our ability to expand our services and solutions across all industries will truly enable us to grow as a partner to Sony.” Ventus provides its clients with improved quality of service and reduced operating costs. The company has built its reputation on a history supporting technical and operational support programs for other U.S.-based electronics manufacturers. Ventus’ agents provide Sony inbound support for pre and post sales inquiries from customers, including technical support, operational assistance, presales support, warranty information, product specifications, repair status, and dealer/service center support. For more information about Ventus’ services, please visit http://www.epldtventus.com/new/services.html About Sony Corporation Sony Corporation, headquartered in Tokyo, is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its music, motion picture, television, computer entertainment, and online businesses make Sony one of the most comprehensive entertainment companies in the world. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Pictures Entertainment Inc., Sony Computer Entertainment America Inc., and a 50% interest in Sony BMG Music Entertainment, one of the largest recorded music companies in the world. Sony recorded consolidated annual sales of approximately $64 billion for the fiscal year ended March 31, 2006, and it employs 158,500 people worldwide. For more information visit www.sony.com About ePLDT Ventus ePLDT Ventus is a provider of offshore, cost-effective outsourcing solutions specializing in inbound customer care. The company has seven call centers consisting of 6,000 workstations that provide outsource customer service solutions to clients from the U.S., Canada, United Kingdom, and the Philippines. A subsidiary of Philippine Long Distance Telephone Company, a leading Telco solutions provider in the Philippines, ePLDT Ventus is a cost-effective option for outsourcing customer service solutions in the Philippines. For media inquiries, contact Candace Vadnais at PFS Marketwyse (973) 812-8883, ext. 430. For sales inquiries, contact Bobby Ferrante at Ventus (201) 512-8772 or visit the Ventus Web site at www.epldtventus.com ### Quality of Service (QoS) X This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your ...more [ Back To TMCnet.com's Homepage ]