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Movida Leverages Telespree Technology To Automate Handset ActivationSAN FRANCISCO, Aug. 6 /PRNewswire/ -- Telespree Communications, the leading developer of self-service solutions for wireless carriers and Mobile Virtual Network Operators (MVNOs), today announced that Movida Communications Inc. is leveraging Telespree's advanced platform to automate and streamline its handset activation and customer care operations. Movida, the nation's first pay-as-you-go wireless communications service specifically targeting Hispanics living in the U.S., selected the Telespree solution because it improves the customer experience while reducing cost and adding powerful functionality. Telespree's Over-the-Air (OTA) solution replaces the manual process of activating a wireless handset with a completely automated solution. With Telespree's technology, a Movida subscriber simply keys in their zip code, the Telespree application connects to Movida's backend systems and the phone presents the end-user with the available phone number and provisions the device. "Telespree's innovative Over-the-Air device activation solution allows us to reduce our call center costs while actually improving our customer service," said Joe Gensheimer, Movida's chief operating officer. In addition to activations, Telespree's solution is a robust self-care platform that will allow Movida to dynamically add customer service functions beyond the initial device programming as its business needs change. In the near future, Movida customers will be able to use Telespree applications to sign up for service, view and select other rate plans and features, and activate their Spanish/English voice message box. The solution will also allow users to check minute and cash balances via their mobile device, and make payments to their account using various methods. Telespree's powerful applications features free up customer care representatives for revenue generating activities while also improving the end-user experience. Although Movida is primarily known as the leading MVNO for Hispanics in the U.S., the company's sales to English-speakers are growing rapidly as well. Telespree's self-service solution provides flexibility as applications will be delivered in English or Spanish, depending on the user's preference. "Movida is a fast-paced company with aggressive goals," said Bill DeKay, chief executive officer of Telespree. "Our solution will help them reach these goals through a combination of proven automated device activation technologies with the promise of an innovative application platform. Telespree is proud that Movida has chosen us to be the technology partner to help take them to the next level of success." About Movida Movida Communications Inc., a wireless service provider focused on the U.S. Hispanic population, offers pay-as-you-go wireless voice and data communications services using Sprint's all-digital, all-PCS nationwide wireless network. As the nation's first MVNO (Mobile Virtual Network Operator) targeted at Hispanics, Movida offers all standard custom calling features plus a suite of international voice and data services featuring culturally and geographically-focused content in Spanish. About Telespree Communications Telespree is the leading developer of self-service solutions. Telespree's innovative network solution transforms any wireless device into a convenient customer self-service terminal, allowing carriers and MVNOs to reduce customer and distribution costs while at the same time improving the end-user experience. Telespree has created the industry's first self-service platform for automated activation, programming, service enrollment and ongoing account maintenance using only the device without the aid of a sales clerk, call center or manual processes. To learn more about Telespree, visit http://www.telespree.com/ Telespree Communications CONTACT: Victoria Jorda of Movida, +1-305-895-2521,[email protected]; or Lissa Franklin of Telespree Communications,+1-415-817-0803, [email protected], or Rick Fernandez of Incendio,+1-770-973-8401, [email protected], for Telespree Communications Web site: http://www.telespree.com/ |