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InPhonic Enhances Employee Training and Customer Experience With SumTotal Systems
MOUNTAIN VIEW, Calif. --(Business Wire)-- SumTotal(R) Systems, Inc. (NASDAQ:SUMT), a global provider of talent and learning management solutions, announced that InPhonic, a leading online seller of wireless services and products, launched ResultsOnDemand(TM) to deliver training management tools for its call center agents, as well as track and manage their performance. 'ResultsOnDemand' is SumTotal's subscription model for analyzing employee performance and delivering learning over the Internet.
"We saw SumTotal's platform as an excellent addition to our customer experience initiatives, and also a great employee training product that could grow with our needs. We believe having better-trained and better-educated call center agents will improve our overall customer satisfaction," said Brian Curran, InPhonic's COO. "By tapping the SumTotal platform, InPhonic aims to ensure that the content and quality of its ongoing training and coaching programs are consistent across all teams within the organization."
"We believe employers, like InPhonic, often choose our system because we can quickly deliver the education workers need to solve problems and delight customers," said Dave Crussell, chief operating officer of SumTotal. "We feel our software strategically steers employees to what they need to learn about their employer's products and services in order to deliver superior customer service."
As part of the ResultsOnDemand package - and to provide an enterprise-wide learning platform for its call center employees - InPhonic engaged: TotalLMS(TM), SumTotal's learning management system (LMS); TotalLCMS(TM), the software maker's learning content management system (LCMS); and, Skills and Competencies(TM).
In implementing SumTotal's system, InPhonic hopes to enhance the effectiveness of its call center operations as well as improve efficiencies between the sales and customer service call center teams. TotalLMS can provide InPhonic a way to deliver structured and consistent content during new-hire training and quickly disseminate information during product launches.
"With SumTotal's platform, we believe we can fill a growing desire and need to track a call center agent's training and performance from the time they are hired through their entire employment," said Megan Nehr, Training & Communications for InPhonic. "We feel the SumTotal service will give us a better way to manage training content and communications that we send to our employees."
About InPhonic
InPhonic is a leading online retailer of wireless devices and services recognized for its ingenuity and excellent customer service as well as for its phenomenal growth in recent years. The company creates and manages private-label wireless store web sites for online businesses, affinity organizations and national retailers and also sells wireless products through its own branded web sites, including Wirefly.com, A1 Wireless.com and VMCsatellite.com. In addition, InPhonic has developed a proprietary e-commerce platform that integrates merchandising, provisioning, procurement, customer care and billing operations into a single state-of-the-art system for activating wireless services and devices.
About SumTotal Systems, Inc.
SumTotal Systems, Inc. (NASDAQ:SUMT) is a global provider of talent and learning management solutions. SumTotal deploys mission-critical solutions designed to align goals, develop skills, assess performance, plan for succession and set compensation. SumTotal's solutions aim to accelerate performance and profits for more than 1,500 companies and governments of all sizes, including six of the world's 10 biggest pharmaceutical makers, six of the 10 largest automotive companies in the world, four of the five branches of the U.S. Armed Forces, three of the world's top five airlines, five of the six largest U.S. commercial banks and two of the world's top five specialty retailers. Mountain View, Calif.-based SumTotal has offices across Asia, Australia, Europe and North America. For more information about SumTotal's products and services, visit www.sumtotalsystems.com.
SumTotal, the SumTotal logo, TotalLMS, and Results-On-Demand are registered trademarks or trademarks of SumTotal Systems, Inc. and/or its affiliates in the United States and/or other countries. Other names may be trademarks of their respective owners.
Safe Harbor / Forward-Looking Statements
Information in this press release contains forward-looking statements. These statements represent SumTotal Systems' expectations or beliefs concerning future events. These statements are not historical facts or guarantees of future performance or events and are based on current expectations, estimates, beliefs, assumptions, goals and objectives, and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by these statements. Readers of this press release are cautioned not to place undue reliance on any forward-looking statements. Additional factors that could cause actual results to differ include, but are not limited to: (i) the ability to successfully manage and increase growth outside of the United States, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings; (ii) the acceptance of SumTotal's software suite and future product offerings, such as ResultsOnDemand; (iii) unknown errors or bugs in SumTotal's software suite; (iv) the inability to fix in a timely fashion unanticipated bugs, errors or defects that materially impact the functionality or usability of SumTotal's software; (v) the ability to successfully implement SumTotal Systems' solutions in the future; (vi) the ability to successfully address technological developments and standards; and (vii) other events and other important factors disclosed previously and from time to time in SumTotal Systems' filings with the Securities and Exchange Commission, including the company's annual report for fiscal year 2006 on Form 10-K filed on March 16, 2007, its quarterly report on Form 10-Q filed on May 9, 2007, its Prospectus Supplement filed on Form 424B2 filed on May 21, 2007, Form S-3/As filed on September 28, 2006, and October 2, 2006, and its Form 8-Ks. The forward-looking statements contained in this release are made as of the date of this release, and SumTotal does not assume any obligation to update such statements to reflect events or circumstances occurring after the date of this release.
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