TMCnet News
LiveOps Home Agent Pool Exceeds 16,000(Market Wire Via Thomson Dialog NewsEdge) PALO ALTO, CA, July 12 / MARKETWIRE/ -- LiveOps, the leading distributed contact center technology and services provider in the U.S., announced today that the company is contracting with more than 16,000 home-based customer service and sales agents, or home agents. The company expects that number to reach 20,000 agents by year-end. Industry analyst firm IDC also predicts significant industry growth, from a total of 139,000 agents today to more than triple that, or 320,000 by 2010. LiveOps home agents take product and restaurant orders for retailers, assist with customer service, and much more. The home agent model offers significant benefits to both businesses and workers: Businesses have access to highly educated and certified workers, with calls always routed to the best agents. Agents receive unprecedented flexibility, working when they want for as long as they want. Additionally, regular household costs like dry cleaning, day care, and gas for commuting can be minimized and in many cases completely eliminated. "The home-agent model is changing how people think about work, so it's not surprising that the number of home agents is growing so dramatically," noted LiveOps CEO Maynard Webb. "People appreciate the flexibility of working on their own terms, as their own bosses. As a result, companies gain access to a new, extremely high-quality labor pool. Home agents help us to offer better customer care at more reasonable prices than has ever been possible." Over 80% of LiveOps U.S.-based home agents are college educated, and over 50% are work-from-home parents with small children. The annual turnover rate for fully certified LiveOps home agents is less than 10%, compared with the 100-200% annual turnover of traditional contact centers. About LiveOps LiveOps, Inc., the leader in distributed contact center technology and services, enables more than 150 customers to deliver a high performance call center and high-quality customer contact in the most cost-effective means possible. Its hosted call center platform instantly provides an enterprise-scale distributed call center infrastructure, while its network of 16,000 experienced agents can quickly represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control, and cost savings than traditional contact centers and contact center technology providers. LiveOps is headquartered in Palo Alto, California, and is on the web at www.liveops.com. Contact: Elizabeth Gordon 415.595.5538Email Contact Copyright 2007 Market Wire, Incorporated |