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Featured White Papers |

Building Highly Available Application Servers - The Network Infrastructure

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Service Availability Solutions Require Solid Availability

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Building Next Generation Network Services - The Data Management Infrastructure

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Meeting the Evolving Imperatives of SDP's with the Right Data Management Framework

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Increased Business Drivers for In-Memory Databases

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IP Telephony Guide

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VoIP Reliability

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Ergonomic Phones

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VoIP Managability

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VoIP Reliability

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ComputerWorld Survey

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Beyond the Fax Machine: Introducing Network and VoIP Fax Solutions

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VoIP Fax Solutions for Service Providers & Enterprise

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Boardless Fax Servers in VoIP Environments

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The Essential Guide to Fax over VoIP

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Fax Solutions for Service Providers and Enterprise: Integrating SIP T.38 Fax with VoIP Networks & Clients

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Transform Incoming Calls Into Sales Opportunities

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Combine Inbound and Outbound for Increased Call Center Performance

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Combine Inbound and Outbound for Increased Call Center Performance

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Predictive Dialing for Increased Agent Performance

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Give Your Campaign a Boost With an Auto Dialer

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Break Free Leveraging SIP in developing enhanced applications

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Convergence in Telecommunication

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End-to-end billing and network management solution for independent Internet Service Providers - Comarch Twilight

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Realizing the Full Promise of Workforce Management Technology: Avoiding Mistakes That Short-Change Your Investment

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The Modern Contact Center and Workforce Management’s Vital Role

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Workforce Management: At the Heart of the Contact Center

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Hit A Femto Home Run: Serve Your Customers, Protect Your Network

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The Fixed-Mobile Convergence Border Architecture

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The Hosted Contact Center Model: Why It's Revolutionizing the Contact Center Industry

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The UNIFIED DESKTOP: Pour your applications into a single view and bring your customers into focus

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Customer Experience Happens in the Contact Center: With Insights from Shaun Smith

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Accelerating 3G mobile video communications

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Slashing the TCO for IVR

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The SIP Contact Center Leveraging the SIP Architecture to build IP contact center solutions

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Ensuring Data Validity

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Analytics as Decision Support

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Evaluating Evaluations

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You Don't Know What You're Missing

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Leverage Session Control for Sustainable Competitive Advantage

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Best Practices for Leveraging Home-Based Agent Solutions for Sales and Marketing

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Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices

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10 reasons to switch to an IP PBX

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IP Enabled Contact Centres

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Make telecommuting work for your business

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Significantly improve your business communications

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Jim Cossetta, President, CEO, 4What Interactive - Creators of The VoIPTrainer

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Contact Center Outsourcing In Egypt

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Top 50 Emerging Outsourcing Cities

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Emerging opportunities - Offshore outsourcing in Egypt

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Xceed Contact Center – Diversifying on Existing Strengths

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Why Should a Contact Center Offshore to Egypt?

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The 12 Must-Haves to Automate Your Customer Communications

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Improving Call Center Outsourcing with Automated Customer Communications

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Cost Effective Contact Center Communications

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Consumer Acceptance of Automated Communications

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Rise Above the Contact Center Performance Plateau!

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Four key ingredients for successful mobile services

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Tracey Schelmetic, Editorial Director of Customer Interaction Solutions magazine speaks with Rob McDougall, president and co-founder of call center solutions provider Upstream Works.

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Managing Application Performance by Understanding Applications

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Service Orchestration and Mediation: Creating a Foundation for Delivering Mixed Services

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Monitoring Hybrid Networks: TDM, IP, 2G/3G, VoIP and IMS

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SIP Signaling and Session Control Part 4: The Missing Layer in the Next Generation

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Network Evolution – Migration Strategies for Success

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Optimizing the SMS Network

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ENUM – Call Routing in an All IP World

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Managing Convergence: How MSPs Can Increase Profits and Drive New Business

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Bank Leumi Case Study - Applying Effective Risk Management Using PerSay FreeSpeech™ and VocalPassword™ Voice Biometrics

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The Benefits of Automating Password Reset

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World’s Largest Voice Authentication Deployment Makes Privacy Protection More Convenient for Bell Customers

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The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies

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