ETelecare Announces Major Expansion in The Philippines

BPO vendor eTelecare Global Solutions has announced it will invest in its sixth delivery center in the Philippines. The new center, located in the Annex@Shaw facility in Mandaluyon City, Metro Manila, will open in the third quarter of 2007 and employ more than 3,000 employees when fully deployed.

Funding for the new center comes from eTelecare’s recently completed initial public offering of American Depository Shares. eTelecare is the first Philippine-incorporated business process outsourcing company, and the second Filipino company overall, to trade on the NASDAQ stock exchange.

“We plan to invest a significant portion of the proceeds from our IPO in further expansion in the Philippines,” added Fred Ayala, Chairman of eTelecare.

The Annex@Shaw facility will be situated on a 13,000-square-meter site on Shaw Boulevard. The center will be eTelecare’s 13th overall and sixth in the Philippines, including existing sites in Makati City, Quezon City, Muntinlupa City and two in Cebu City.

The new staff at the center will increase the number of Philippines-based eTelecare employees from 7,300 to more than 10,000. Another 2,600 eTelecare employees are based at the company’s seven U.S. centers, three in Arizona, two in North Dakota, one in South Dakota and one in New Mexico.

Earlier this month eTelecare earned six "Top 50 Teleservices Agencies" rankings, awards sponsored by Customer Inter@ction Solutions magazine.

Since its inception in 1986, this ranking has been used as a benchmark for large capacity/sized teleservices agencies.

Published in the March and April 2007 issues of the magazine for outbound and inbound categories, respectively, the rankings listed eTelecare in the following six separate categories: Outbound Domestic, Inbound International, Inbound Interactive, Outbound International, Overall Inbound/Outbound and Inbound Domestic.

For the first time, eTelecare was ranked in the Inbound Interactive and Outbound Domestic lists.

In its 22nd year, the annual awards recognize the largest teleservices agencies in the world, as measured by total billable phone line usage (in minutes) during the past year.

David Sims is a contributing editor for TMC (News - Alert) Net.  For more articles please visit David Sims' columnist page.

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