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Healthcare Services Organization Achieves Efficiencies with Ultimate Software's IntersourcingWESTON, Fla. --(Business Wire)-- Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Dungarvin, a St. Paul-based healthcare service organization supporting people with developmental disabilities, is more efficiently managing its 2,600-person workforce in 900 locations using Ultimate Software's UltiPro delivered through its Intersourcing service model. Dungarvin is a national organization of privately-owned companies that are dedicated to providing high quality, community-based support to people with developmental disabilities. Prior to UltiPro, the organization was using a service bureau for payroll and an in-house solution to manage human resources. The lack of integration created data integrity problems, redundant data entry, and cumbersome reporting. The company selected UltiPro in 2004 because of the solution's: -- Intersourcing service model -- Robust HR, benefits, and payroll functionality, including Web self-service -- Business intelligence reporting Dungarvin chose Intersourcing because Ultimate Software handles the IT hardware and services needed to fully leverage UltiPro, freeing up its own IT resources to focus on other core projects. "Intersourcing lets us dedicate our IT resources to other projects and saves us from having to keep up with the latest and greatest hardware," said Debi Allsup, director of HR and risk management for Dungarvin. "Intersourcing makes sense for organizations like ours that have limited IT resources but need the benefits of an integrated comprehensive HRMS." One of the advantages of Ultimate Software's Intersourcing is that it includes Web self-service. Dungarvin rolled out manager self-service to the company's 300 executives and supervisors so they can view and manage staff details in such areas as compensation and performance reviews, training, and emergency phone numbers. Regardless of their location or time zone, Dungarvin's managers can access this information over the Internet, without calls or emails to human resources. "Before UltiPro, we provided managers with reports that were out of date before they even received them. Now that they have UltiPro and can collect information on their own in real-time, we can all operate more efficiently," said Allsup. Because Intersourcing also includes UltiPro's comprehensive core payroll and human resources functionality, Dungarvin is able to better handle the complexities associated with its workforce, such as employees who work multiple jobs in the same pay period with different rates of pay. UltiPro automatically applies the correct pay rates for Dungarvin employees based on the employee's job code and location, saving time and improving data integrity. "We have very complex pay scales due to the variety of work that our employees perform," said Allsup. "For instance, an employee is compensated differently depending upon whether the care is provided during waking or sleeping hours. Different jobs may also require more training than others, and those jobs have higher compensation rates. Before UltiPro, we had to take the time to manually look up and enter the rates of pay, so if there was an error or typo, there was a big problem. Now, UltiPro applies the correct wages, expediting the process, improving accuracy, and enhancing the service we deliver to our employees." Because different jobs at Dungarvin require different conditions of employment, accreditations, and experience, Dungarvin uses UltiPro to perform "gap" analyses, so leadership knows that there are no gaps between the qualifications of the employee and the requirements for the employee's job. Ensuring that jobs are filled with the most qualified employees is an important factor in Dungarvin providing its customers the best care possible. "Our employees frequently move from one job to another job within Dungarvin. Before UltiPro, it was very time consuming to manually cross check job prerequisites with employee accreditations, education, and training," said Allsup. "Quality is what we are all about, and UltiPro helps us deliver on that mission." "Like Dungarvin, Ultimate Software is committed to quality -- quality products and services," said Greg Swick, senior vice president of sales for Ultimate Software. "Intersourcing customers can reap the benefits of our focus on quality and enhance the contributions their human resources and payroll teams can make to their businesses, as Dungarvin has done." About Ultimate Software A leading provider of end-to-end strategic human resources, payroll and talent management solutions, Ultimate Software markets its award-winning UltiPro products as licensed software and as on-demand services through Intersourcing. Employing approximately 650 professionals who are focused on developing the highest quality products and services, Ultimate Software was identified as a Leader in Forrester Research Inc.'s 2006 U.S. Midmarket HR solutions Wave ranking. Ultimate Software was also named the 2005 Payroll Provider of the Year by the Human Resources Outsourcing Association and ranked #3 on the 2006 Top 25 Best Medium-Sized Companies to Work for in America list by the Great Place to Work Institute. Also in 2006, Ultimate Software won two customer service awards, one from American Business Awards as the Best Customer Service Organization and the other a first-place SSPA STAR Award from Service & Support Professionals Association. Ultimate Software customers represent diverse industries and include such organizations as The Container Store, Elizabeth Arden, The Florida Marlins Baseball Team, The New York Yankees Baseball Team, Nintendo of America, Ruth's Chris Steak House, and SkyWest Airlines. More information on Ultimate Software's products and services can be found at www.ultimatesoftware.com. UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners. |
