Nemesysco Announces the QA5 Emotion Detection SDK for Quality Monitoring
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[February 12, 2007]

Nemesysco Announces the QA5 Emotion Detection SDK for Quality Monitoring

Real-time and offline emotion detection based on Layered Voice Analysis

Netanya � February 12, 2007 � Nemesysco announces immediate availability of the QA5 Software Development Kit, enabling call center equipment vendors and system integrators to integrate Nemesysco�s emotion detection technology into their call center products. QA5 uses Nemesysco�s Layered Voice Analysis technology to detect and measure anger, stress and other relevant emotions that arise in call center conversations. In online use, QA5 can analyze ongoing calls in real-time and alert agents and supervisors in real-time when �problematic� or �important� call events occur. In offline use, QA5 can be used to identify patterns of interaction within calls and evaluate specific aspects of customer service quality.


In conjunction with LioNet�, Nemesysco�s advanced learning system component, the software allows you to define, train and detect in real-time unique self-defined emotions (e.g. �cancel order�, �ready to buy�) or tag archived conversations according to pre-defined criteria (e.g., �Problematic�, �Successful,� etc.).
Founded in 2000, Nemesysco is the worldwide leader in emotion detection through voice analysis. The company offers a wide range of products for homeland security, law enforcement, insurance fraud detection, CRM, medical applications and entertainment.
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For more information on QA5:
http://crm.nemesysco.com/qa5.html



Contact Nemesysco at:
bizdev@nemesysco.com

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