Arvato signs AT&T to optimize call center technology
TMCnet - The World's Largest Communications and Technology Community
TMC Launches New Sites ::  NGC  |  4GWE  |  Green Tech  |  Satellite  |  IT |  ITEXPO  |  Healthcare  |  Smart Grid  |  M2M  |  Smart Products  |  AstriCon News  |  SATCON News
TMCnet CHANNELS
#1 VoIP Enabler: Risk-free, Quick & Easy Deployment
Advanced Carrier Services
Appliance Deployment
ATCA
Auto Dialer
BPA (3rd Party Remote Call Monitoring)
Broadcast Modulator
Business Phone Systems
Business Process Automation
Business VoIP
Call Center
Call Center Certification
Call Center Digital Signage
Call Center Furniture
Call Center Hiring
Call Center Management
Call Center On Demand
Call Center Outsourcing
Call Center Scheduling
Call Center Software
Call Center Solutions
Call Center Training
Call Center Workforce Management
Call Monitoring
Call Recording
Communications Enabled Business Processes
Conference Call
Conferencing
Contact Center Headsets
Contact Center Software
CRM Software
CRM Solutions
DID/DDI
Digital Signage
e911
E911 Hosted Solutions
Email Archiving
Email Server
Enterprise Fax over IP
Enterprise VoIP
Ethernet Extender
Fax
Fax Over IP
FoIP
HD Conference
Hosted Contact Center
Hosted Exchange
Hosted PBX
Integrated Communications
IP Fax
IP Multimedia
IP Phone Maker
IP Phone System
IP Phones
IVR
Lead Management Software
Master Agent
Mobile Management
Mobile Unified Communications
Mobile Video
NEBS
Network Installation
Open Source CRM
PBX PCI Adapter
Phone Systems
Portable Satellite Antenna
Predictive Dialer
Sales Software
SATCON
SIP
Speech Recognition and Text to Speech
Telecom Cost Management
Telecom Expense Management
Telecom Lifecycle Management
Telecom Training
Telemarketing Software
Telepresence
Testing IP Services
Virtual Call Center
Virtual Office
Virtual PBX
Virtual Receptionist
Voice Broadcast
Voice Management
Voice Over IP
Voice Peering
Voicemail Replacement
VoIP Call Recording
VoIP Contact Center
VoIP Developer
VoIP Gateways
VoIP Monitoring
VoIPSwitch
Web Conferencing
Web Meeting
Wholesale VoIP
Wireless Expense Management
Wireless Management
Workforce Management
Workforce Optimization
Share
TMCnews
[October 20, 2006]

Arvato signs AT&T to optimize call center technology

(BNamericas.com Via Thomson Dialog NewsEdge) US telco AT&T (NYSE: T) and CRM services provider Arvato Services have signed an agreement to optimize Arvato's call centers in Argentina and Canada, AT&T said in a statement.

Under the terms of the agreement, AT&T will provide an IP virtual private network (VPN) enabling Arvato to optimize global telemarketing services provided from these two countries.

The solution will also provide Arvato, a subsidiary of German media conglomerate Bertelsmann, with shorter deployment times as well as lower installation costs.

"Arvato is bringing together the growing demand for telemarketing services in Spanish and in English from its customers around the world," Arvato's global director for IT Andreas Jung said.

Arvato Services offers database management, printing, production, distribution and e-commerce transactions through subsidiary CRM global solutions.

This year, the Argentine subsidiary of Arvato Services plans to add 150 new jobs to its contact center, which currently has 350 employees, BNamericas previously reported.

Copyright 2006 BNamericas.com

[ Back To TMCnet.com's Homepage ]
Discussions:
Be the first to post a comment on this page!
 
By  
TMCnet
+ Add to the Discussion
Bookmark mobile.TMCnet.com on your mobile phone now to stay on top of the latest tech news.
Featured White Papers
Featured White Paper RSS feed
10 reasons to switch to an IP PBX
Application Whitelisting: A new security paradigm
SCADA Systems Protection
view all white papers…
Top Stories
Today's TMCnet Top Stories and News Articles
Arizona State Library Seeks $1.2 Million in Broadband Stimulus …
Comstor Singapore Picks #1 VoIP Enabler for Risk-free, Quick &…
Enterprise Fax Over IP: Mumbai International Airport Integrates Fax Se…
Conferencing Feature: ROI Proves the Worth of Unified Communications
Durability Important Consideration When Selecting Ergonomic Call Cente…
more of today's top stories...
Related VoIP News
Latest IP Communitions and VoIP News
SuperNet of Ohio Launches New Hosted VoIP Service for SMBs
Ronco Distributes Ascom's Wireless Communication Products
AudioCodes Intros MSBG PLUS an Open Platform for Unified Communications
New Vodafone 360 Samsung M1 Handset Built on LiMo Platform Brings Rich, Personalized Mobile Experience to Customers
Nortel Leverages Amazon EC2, Offers On-Demand Access to Cloud-Based Real-Time Applications

Subscribe FREE to all of TMC's monthly magazines. Click here now.