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Voxify Partners with Convergys to Deliver Speech Self-Service Applications to the Direct Response Industry
Combining Voxify�s Automated Call Center Agents with Convergys SpeechPort platform delivers Best-of-Breed Solutions to the Direct Response Industry
Alameda, CA, September 11, 2006�Voxify®, the first company to create Automated Agents® with the conversational skills to handle advanced customer service calls, today announced a partnership to deliver automated customer self-service solutions to Convergys� clients in the Direct Response industry. Through the partnership Convergys will market Voxify�s Direct Response Automated Agents integrated and hosted on Convergys� SpeechPort� VoiceXML platform. The combined offering will provide best-of-breed solutions to the burgeoning Direct Response industry, a key vertical market for both Voxify and Convergys.
Delivered as a rapidly scalable hosted managed service offering, Voxify�s Direct Response Automated Agents will enable caller�s to place orders, check order status, or request information from Infomercial Direct Response campaigns and other retail industry sales and marketing programs. Through Voxify�s unique modular template architecture Convergys will rapidly deploy innovative speech self-service solutions capable of dynamically presenting purchase options and completing transactions in an efficient and consistent conversational manner replicating the performance of a company�s best call center agents.
�Convergys solutions powered by Voxify�s Direct Response Automated Agents hosted on the Convergys SpeechPort platform will engage callers in a true conversational manner while eliminating the need to hold for an available agent,� said Bill Andrews, General Manager of Self-Service Solutions for Convergys. �Benefits will not only be measured by call completion, order conversion and customer satisfaction, but also by cost savings derived from delivering a hosted self-service solution that requires minimal capital expenditure and can be deployed in less than 8 weeks.
Due to the dynamic nature of the Direct Response industry another key benefit of Voxify�s Direct Response Automated Agents is the ability to quickly change promotional offers, pricing or special up sell offers in a minimum of time providing marketing departments with the flexibility to quickly tune or optimize Infomercial promotional offers. Additionally, thanks to the near unlimited on-demand capacity of the Convergys SpeechPort platform, customers are assured that all of their callers are answered immediately and not left in a hold queue awaiting an available agent, a significant benefit as call volumes typically spike and then quickly drop off after an infomercial airs.
�Our Direct Response and Retail speech self-service applications are distinguished by a user interface design created to encourage callers to speak naturally within highly sophisticated call flows,� said Adeeb Shanaa, Voxify President and CEO. �The unique conversational skills of Voxify�s Direct Response Automated Agents, securely hosted on Convergys� platform, will deliver exceptional value to organizations in the Direct Response and Retail industries.�
About Automated Agents
Voxify Automated Agents® are speech recognition-based applications that model the intelligence and personality of a trained customer service agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. A key benefit of Automated Agents is the reduction or elimination of seasonal call center staff hiring and training that occurs to meet often overwhelming call traffic spikes. These same workforce availability issues exist in the Hospitality and Travel industries where severe weather conditions often cause unplanned call spikes. Automated Agents, on the other hand, have no facility requirements, are trained experts in industry specific information or transactional calls, can instantly scale to handle nearly unlimited call spikes, and provide the conversational skills to consistently provide excellent service to callers all at a fifth of the cost of live agents.
About Voxify
Voxify® is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine�, Voxify Automated Agents® model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit the Voxify website.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.
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The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.
For Press Contacts
Hollis Chin, Voxify, 510-545-5015, hollis.chin@voxify.com
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