|
| [June 12, 2006] |
 |
BancTec Enhances Payment and Document Process Outsourcing Solutions with Cognos 8 Business Intelligence; Rapidly Growing BPO Client Base to Realize Advanced Analysis and Reporting
DALLAS --(Business Wire)-- June 12, 2006 -- BancTec, a global provider of document and payment processing solutions, today announced that it has entered an OEM partnership with Cognos, the world leader in business intelligence (BI) and performance management solutions, to provide enhanced analysis and reporting to BancTec's business process outsourcing (BPO) clients.
"BancTec has emerged as a respected BPO provider primarily as a result of our more than three decades of expertise in developing the hardware, software and associated services that are integral to streamlining complex processing environments," said Michael D. Fallin, BancTec senior vice president and president of the company's operations in the Americas. "The extension of our solutions into a BPO offering was a natural evolution. Our decision to deploy industry-leading business intelligence from Cognos, the world leader in business intelligence solutions, demonstrates that we are continually striving for the best possible client experience."
"BancTec has long been recognized for its ability to simplify and accelerate business processes for its customers," said Ted Jandl, vice president of global OEM partners for Cognos. "We are delighted to collaborate with BancTec as it extends its leadership in the rapidly growing solutions and outsourcing marketplace."
BancTec will initially provide executive dashboard information to its BPO clients, with near-term plans to offer service-level agreement (SLA) analysis and reporting, key performance indicator (KPI) metric analysis and reporting, and customer access to SLA and KPI metrics.
"Working with Cognos, we have access to the complete range of business intelligence capabilities -- reporting, analysis, scorecarding, dashboards, business event management as well as data integration -- on Cognos 8 BI's single, proven architecture," Fallin said.
BancTec began offering outsourcing solutions in the U.K. in 1999, and today they are a fast-growing part of the company's business in the Americas. BancTec offers outsourcing services for a wide variety of business applications, including checks and payments, correspondence, application forms, invoices, mobile capture, remittance, and document imaging and archive.
About BancTec
BancTec helps clients around the world simplify the process of managing their information. Founded in 1972, the company provides a wide range of solutions for automating complex, high-volume and data-intensive business processes for clients in the financial services, manufacturing, government, services and utilities industries. BancTec's offerings include business solutions, business process outsourcing, and infrastructure services. With headquarters in Dallas and London, BancTec is privately owned with annual revenues of $345 million and serves more than 50 countries. To learn how BancTec can help your organization reduce costs, increase productivity, and improve quality, visit our corporate Web site at www.banctec.com or call 1-800-BANCTEC.
[ Back To TMCnet.com's Homepage ]
|
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 16-18, 2008. Los Angeles, California.
