BenchmarkPortal's New Seminar Series on Call Monitoring and Coaching
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[April 25, 2006]

BenchmarkPortal's New Seminar Series on Call Monitoring and Coaching

Santa Maria� (April 25, 2006) � Dr. Jon Anton, director of benchmarking at The Center for Customer-Driven Quality� at Purdue University, will share best practices at the new seminar series, entitled �Call Monitoring and Coaching�. This seminar will give you practical tips on a new and proven strategy to drive the right agent behavior while reducing the overall QA costs to your call center.



Dr. Jon Anton is the world's foremost expert in call center benchmarking. He has authored twenty-four books, coined the term �Customer Relationship Management' (CRM) and has given hundreds of keynote speeches. He holds degrees from Harvard University, Notre Dame University and the University of Connecticut. His benchmarking methodology was an instant success and, in 1999, it was outsourced by Purdue University to BenchmarkPortal.

Joe Ordyna, Manager of Global Satisfaction Solutions for eBay, joins Dr. Jon to explain to you how he has implemented these emerging best practices in the centers he�s responsible for.



The seminar series location and dates are:

New York City, NY: May 2, 2006
Chicago, IL: May 3, 2006
Denver, CO: July 25, 2006

To register for the seminar or for more information, visit: http://www.benchmarkportal.com/newsite/events.taf

About BenchmarkPortal
BenchmarkPortal (BMP) maintains the largest database of contact center performance metrics in the world. BMP provides: a) best practice details for all contact center processes, technologies, and HR issues, plus, b) a unique caller feedback service, and c) a proven agent satisfaction reporting module. In 2005, BMP received a U.S. Patent (#6,877,034) for its unique methodology of contact center performance evaluation through metric gap analysis. For more information about BMP, call 805.614.0123, or visit their Web site at: www.BenchmarkPortal.com.

For additional information contact:

Susan Hampton
BenchmarkPortal, Inc.
(805) 614-0123 ext. 36
SusanHampton@BenchmarkPortal.com

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